Miranda Merritt
Athens
Summary
Results-oriented leader with over 20 years of experience in optimizing workflows and employee training. Expertise in fostering a positive work environment, enhancing service quality, and streamlining inventory management to achieve business objectives.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Manager
McDonald's Fast Food Restaurant
Athens, GA
2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Implemented training programs fostering employee development and improving retention rates.
- Managed scheduling to align staff coverage with peak service times, enhancing service quality.
- Led team in optimizing operational workflows, enhancing service efficiency and customer satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Manager's Assistant
Athens Dry Cleaner
Athens, GA
2005 - 2015
- Managed scheduling and assignment of tasks to optimize staff productivity.
- Coordinated daily operations to ensure efficient workflow within dry cleaning processes.
- Monitored inventory levels, ensuring timely reordering of supplies to maintain operational efficiency.
- Developed training materials for new employees, enhancing onboarding experience and retention rates.
- Assisted in resolving customer inquiries and complaints, fostering positive client relationships.
Manager
Arbys Resturant
Athens, GA
1991 - 2006
- Coordinated cross-functional teams to execute marketing initiatives, boosting local brand visibility.
- Mentored junior managers on leadership techniques, promoting a culture of continuous improvement.
- Developed and enforced health and safety protocols, ensuring compliance with regulatory standards.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Cedar Shoals High School
Athens, GASkills
- Operational management
- Strategic planning
- Team leadership
- Task delegation
- Decision-making
- Time management
- Communication skills
- Customer service
Certification
- Servsafe Training - 2/16/2023-2/16/2028
Servsafe
Food Protection Manager Certification Examination, which is accredited by the American Standards Institute (ANSI)-Conference for Food Protection (CFP).
Timeline
Manager
McDonald's Fast Food Restaurant
2006 - Current
Manager's Assistant
Athens Dry Cleaner
2005 - 2015
Manager
Arbys Resturant
1991 - 2006
High School Diploma -
Cedar Shoals High School