Miranda Stephens
Fitzgerald
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Waitress
Nabila's Garden Restaurant
Fitzgerald
04.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Human Resources Manager
LifeCare
Fitzgerald
09.2022 - 04.2023
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
Veterinary Assistant
Katz Veterinary Services
Ashburn
03.2021 - 08.2022
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Trained new veterinary staff on office procedures and requirements.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Operated radiographic and ultrasound equipment.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Handled and restrained animals following safety requirements and procedures.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Sterilized and maintained veterinary care instruments and equipment.
- Administered immunizations and treatments following veterinarian instructions.
- Monitored post-surgical pet care and administered medication under vet direction.
- Managed a database of client information and inputted data accurately into system.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered customer inquiries by phone and in person.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Typed letters, memos, emails, reports using Microsoft Office Suite products.
- Managed daily office operations and maintained a clean and efficient workspace.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Assistant
The Howard Center For Women's Health
Tifton
02.2020 - 03.2021
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Education
Some College (No Degree) - Early Childhood Education
Wiregrass Georgia Technical College
Valdosta, GASkills
- Leadership Development
- Policy Enforcement
- Payroll Administration
- Human Resources Operations
Education and Training
true,other
Timeline
Waitress
Nabila's Garden Restaurant
04.2023 - Current
Human Resources Manager
LifeCare
09.2022 - 04.2023
Veterinary Assistant
Katz Veterinary Services
03.2021 - 08.2022
Medical Assistant
The Howard Center For Women's Health
02.2020 - 03.2021
Some College (No Degree) - Early Childhood Education
Wiregrass Georgia Technical College