Miranda Westbrooks
Jasper
Summary
Detail-oriented professional with strong skills in scheduling coordination, medical record management, and patient communication. Committed to enhancing office operations and patient care through effective administrative support.
Overview
23
23
years of professional experience
Work History
Secretary
Northside Hospital Forsyth
Cumming
04.2023 - Current
- Managed scheduling and appointments for medical staff and patients.
- Assisted with patient inquiries and directed them to appropriate departments.
- Maintained accurate medical records and files in electronic systems.
- Processed incoming correspondence and distributed materials promptly.
- Supported office operations by ordering supplies and managing inventory.
- Collaborated with team members to improve administrative processes.
- Ensured compliance with hospital policies and maintained confidentiality standards.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Processed payroll for employees using automated payroll systems.
- Ensured accurate data entry for employee hours and deductions.
- Collaborated with HR to resolve payroll discrepancies and inquiries.
- Maintained payroll records in compliance with company policies.
- Responded to employee questions regarding benefits and pay structure.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Endoscopy Technician
Northside Hospital Forsyth
Cumming
01.2023 - 04.2023
- Prepared examination rooms for endoscopic procedures following strict safety protocols.
- Assisted physicians during endoscopic procedures by providing necessary instruments and support.
- Maintained and sterilized endoscopy equipment to ensure optimal functionality and cleanliness.
- Monitored patient vital signs throughout procedures to ensure safety and comfort.
- Educated patients about procedure steps and post-operative care instructions effectively.
- Collaborated with nursing staff to coordinate patient flow and manage schedules efficiently.
- Documented procedural details accurately in patient records for compliance and review.
- Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies.
- Communicated effectively with nursing staff concerning patient needs throughout procedure processes.
- Transported and helped patients prior to and following procedures.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Calibrated video monitors prior to each procedure as required by departmental policy.
- Review procedure requirements to select and set up appropriate equipment and supplies.
Lead Support Technician
Northside Hospital Forsyth
Cumming
10.2016 - 01.2023
- Managed team schedules to ensure adequate support coverage and response times.
- Trained new technicians on systems and protocols for efficient service delivery.
- Coordinated with healthcare staff to resolve equipment malfunctions promptly.
- Implemented best practices for system maintenance and performance optimization.
Massage Therapist
Self Employed Web
Jasper
02.2003 - 06.2022
- Provided therapeutic massage sessions to clients with various needs.
- Developed personalized treatment plans based on individual assessments.
- Utilized various massage techniques to promote relaxation and well-being.
- Maintained a clean and organized work environment for client comfort.
- Educated clients on self-care and wellness practices post-massage.
- Managed appointment scheduling and client communications effectively.
- Collaborated with other wellness professionals for comprehensive care solutions.
- Cultivated a welcoming atmosphere to enhance the client experience.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Developed individualized treatment plans based on client assessments and preferences.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Personalized massage services to craft customized sessions.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Environmental Services Housekeeper
Northside Hospital Forsyth
Cumming
09.2013 - 10.2016
- Cleaned patient rooms and common areas to maintain a safe environment.
- Operated cleaning equipment to ensure thorough sanitation of all surfaces.
- Managed waste disposal procedures in compliance with hospital regulations.
- Restocked supplies and maintained inventory for cleaning materials and equipment.
- Collaborated with healthcare staff to address specific cleaning needs promptly.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Monitored cleanliness standards and reported maintenance issues as needed.
- Followed infection control guidelines to prevent cross-contamination during cleaning tasks.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Dusted furniture, pictures, window sills and other surfaces.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Attended required training sessions related to housekeeping tasks.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Stocked linen closets with fresh linens as needed.
Education
BBA - Health Administration
Strayer University
05-2026
Massage Therapy - Massage Theropy
Lake Lanier School of Massage
Gainesville, GA02-2003
High School Diploma -
Lumpkin Co High School
Dahlonega, GA05-2001
Skills
- Patient communication
- Medical record management
- Team collaboration
- Administrative support
- Scheduling coordination
- Data entry
- Health administration knowledge
- Customer service
- Managing purchasing activities
- Document preparation
- Office administration
Timeline
Secretary
Northside Hospital Forsyth
04.2023 - Current
Endoscopy Technician
Northside Hospital Forsyth
01.2023 - 04.2023
Lead Support Technician
Northside Hospital Forsyth
10.2016 - 01.2023
Environmental Services Housekeeper
Northside Hospital Forsyth
09.2013 - 10.2016
Massage Therapist
Self Employed Web
02.2003 - 06.2022
BBA - Health Administration
Strayer University
Massage Therapy - Massage Theropy
Lake Lanier School of Massage
High School Diploma -
Lumpkin Co High School