Open To Work
Miranda Barnett
Demorest
Summary
Operations Manager with a focus on optimizing workflows and enhancing team collaboration. Demonstrated success in process improvements, compliance oversight, and inventory management, contributing to operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Operations Manager
Smith Barid LLC
Savannah
01.2023 - Current
- Directed daily operations to ensure compliance with company policies and efficiency standards.
- Managed cross-functional teams to streamline workflows, resulting in improved collaboration.
- Implemented process improvements to optimize resource allocation and reduce waste.
- Monitored key performance indicators for continuous assessment of operational effectiveness.
- Oversaw inventory management, maintaining optimal stock levels and reducing shortages.
- Facilitated interdepartmental communication, aligning strategic goals across functions.
- Developed training programs to elevate staff capabilities and operational knowledge.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
Remote Client Relations Manager/ Intake Director
Smith Barid Law Firm
Savannah
10.2017 - 04.2023
- Coordinated intake, screened prospective clients, and trained new hires to support onboarding.
- Handled all incoming calls and emails, promoting sales and enhancing client engagement.
- Managed hiring and firing processes, ensuring compliance with company policies and maintaining team integrity.
- Interview potential candidates for hire.
- Creation of onboarding policy and procedures.
- Performed data entry and court filing duties while managing multiple tasks efficiently.
- Bookkeeping, scheduling, document prep, inventory.
- Maintained the firm's schedule and handled tasks assigned by the attorneys.
Teller
Wells Fargo Bank
Gainesville
01.2014 - 01.2017
- Processed customer transactions accurately while delivering exceptional service and identifying sales opportunities for individuals and businesses.
- Responded to customers' questions and escalated issues to the appropriate departments or supervisors for further assistance.
- Perform various operational duties including: checking work, opening and closing procedures, night drop, ICOM cash ordering, Control Online Tasks, Service (audit, fill, pull deposits from, fix jams, and troubleshoot) ATM, Service (audit, fill, pull deposits from, fix jams, and troubleshoot) TCD, Adhere to all bank and federal regulations regarding the banking industry.
Optometric Assistant
Eastern Virginia Eye Associates
Chesapeake
08.2013 - 01.2014
- Conducted preliminary eye exams using specialized equipment.
- Supported patients during vision tests by preparing equipment and guiding them through the process.
- Collaborated with optometrist to learn tests and triage procedures, performed data entry and maintained medical records to support patient care, and stocked products to ensure availability.
- Managed appointment scheduling and patient intake processes.
Front Desk / Receptionist
Lejune Motorsports
09.2011 - 01.2012
- Answered multi-line phone, took messages, and ensured timely delivery.
- Transferred calls to appropriate personnel for swift resolution.
- Issued motorcycle tags to customers promptly.
- Processed bank deposits and managed DMV paperwork efficiently.
Education
Pharmacy Technician Certficate -
Penn Foster College
01-2013
Diploma -
Peebles High School
01-2008
Skills
- Operations oversight
- Process improvement
- Inventory management
- Forecasting and scheduling
- Workflow optimization
- Data analysis
- Compliance oversight
- Quality assurance practices
- Contract administration
- Microsoft Office Suite
- Systems implementation
- Multi-unit management
- Crisis management
- Business strategy
- Organizational management
- Staff management
- Training development
- Employee orientation and training
- Workforce training
- Cross-functional leadership
- Client engagement
- Strategic communication
- Performance metrics
- Time management
- Decision making
- Problem solving
- Conflict resolution
- Team collaboration
- Data entry and management
- Legal research and drafting
- Negotiation skills
- Maintenance planning
- Business administration
- Office management expertise
- Quality assurance practices
- Office management expertise
Awards
Wells Fargo 'On The Watch Award', 01/01/14, Awarded for having great attention to detail and catching fraudulent checks.
Additional Information - Skills Summary
- Positive, energetic, professional, reliable, quick-learning, multitasking, and hardworking individual.
- Recognized for assuming additional responsibilities, and exceeding sales goals.
- Proven track record of providing exceptional customer service.
- Organized, analytical, and detail oriented work habits.
- Able to prioritize and make on-the-spot decisions.
Personal Information
Authorized To Work: US
Work Preference
Job Search Status
Open to workSalary Range
$76000/yr - $200000/yrTimeline
Operations Manager
Smith Barid LLC
01.2023 - Current
Remote Client Relations Manager/ Intake Director
Smith Barid Law Firm
10.2017 - 04.2023
Teller
Wells Fargo Bank
01.2014 - 01.2017
Optometric Assistant
Eastern Virginia Eye Associates
08.2013 - 01.2014
Front Desk / Receptionist
Lejune Motorsports
09.2011 - 01.2012
Pharmacy Technician Certficate -
Penn Foster College
Diploma -
Peebles High School