Mirella Rose
Atlanta,GA
Summary
Detail-oriented professional with extensive experience in customer service, logistics, and supervisory roles, seeking to leverage expertise in logistics and inventory management at Delta Airlines. Skilled in SAP, Excel, and operations optimization to drive efficiency and support the company’s success.
Overview
4
4
years of professional experience
Work History
Lead Supervisor
UGG
04.2023 - Current
- Created and managed daily schedules using Excel to ensure optimal team performance.
- Utilize SIM and Halo systems to receive warehouse deliveries and ship out transfers.
- Input and maintained accurate end-of-day figures to track operational outcomes.
- Monitored and analyzed key performance metrics and analytics to identify trends and support data-driven decision-making.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
Customer Service Ambassador
Rad Power Bikes
09.2021 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Boosted sales by offering upsells based on individual customer needs analysis during interactions, increasing overall revenue generation potential for the business.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Supply Attendant
DMS
09.2020 - 09.2021
- Monitored aircraft priority parts and troubleshoot errors utilizing SAP system to ensure accuracy.
- Utilized forklift and pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Achieved compliance with audit performance requirements.
- Maintained accurate records of all purchasing transactions, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Lovejoy High School
Hampton, GA05-2016
Skills
- Team management
- Priority management
- Complex Problem-solving
- SAP experience
- Customer service
- Attention to detail
- Team building
- Conflict resolution
- Data analytics
- Analytical thinking
- Processes and procedures
Timeline
Lead Supervisor
UGG
04.2023 - Current
Customer Service Ambassador
Rad Power Bikes
09.2021 - 03.2023
Supply Attendant
DMS
09.2020 - 09.2021
High School Diploma -
Lovejoy High School
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