Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mireya Monroy

Canton

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Owner/Cleaner

M&M Ceaning
Canton
01.2021 - Current
  • Developed strategic plans to increase profitability and efficiency.
  • Formed and sustained strategic relationships with clients.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained relationships with existing clients by providing superior customer service.

Cleaner

Private Contractors
Canton
01.2011 - 01.2022
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Server/Restaurant Waiter

Las Palmas Mexican Restaurante
Canton
01.2004 - 01.2022
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees to perform duties.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded to ad hoc cleaning duties at end of shift.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Police Officer

Policia Municipal
Canton
01.1997 - 01.2001
  • Performed CPR and other rescue techniques on individuals in medical emergencies.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Ensured compliance with local laws by performing periodic safety inspections of businesses.
  • Completed day-to-day duties accurately and efficiently.

Nurse

Cruz Roja Mexicana
Mexico
01.1993 - 01.1996
  • Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Observed and carried out physician and nursing orders.
  • Maintained a safe environment for both staff and patients through adherence to safety protocols.

Skills

  • Strategic planning
  • Customer service
  • Client relationship management
  • Issue resolution
  • Deep cleaning techniques
  • Team training
  • Customer relations

Certification

  • Epoxy Resin Application Certification
  • Self Improvement Course

Timeline

Owner/Cleaner

M&M Ceaning
01.2021 - Current

Cleaner

Private Contractors
01.2011 - 01.2022

Server/Restaurant Waiter

Las Palmas Mexican Restaurante
01.2004 - 01.2022

Police Officer

Policia Municipal
01.1997 - 01.2001

Nurse

Cruz Roja Mexicana
01.1993 - 01.1996
  • Epoxy Resin Application Certification
  • Self Improvement Course

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Mireya Monroy