Open To Work
Miriam Guadalupe Hernandez
Ludowici
Work Preference
Summary
Experienced System Administrator specializing in technical support and issue resolution. Skilled in system troubleshooting and network administration, with a focus on incident management and technical documentation. Committed to optimizing system performance and enhancing functionality to deliver exceptional user support.
Overview
1
1
Certification
10
10
years of professional experience
Work History
System Administrator
Southeast Health District
Glennville
03.2021 - Current
- Collaborated with IT team to upgrade software applications and improve system functionality.
- Provided guidance on best practices related to system administration procedures.
- Troubleshot application errors and provided technical support to end-users.
- Provided technical support to staff and resolved hardware and software issues efficiently.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Maintained a flexible schedule to accommodate urgent tasks and resolved after-hours and weekend emergencies quickly and accurately.
- Consulted with other coworkers to determine areas in need of improvement.
Bilingual Customer Service Representative
Southeast Health District
Glennville
12.2019 - Current
- Handled incoming calls and resolved issues efficiently and professionally.
- Provided translation assistance for customers with limited English proficiency.
- Maintained a positive environment while addressing diverse customer needs effectively.
- Took ownership of each call by listening attentively to understand individual needs.
- Displayed patience and understanding when dealing with difficult situations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Trained new staff on customer service protocols and language support techniques.
- Managed scheduling for appointments and services for community health programs.
- Provided information on health services and resources available to the public.
- Utilized Microsoft software for data management tasks.
- Processed insurance claims using specialized billing software and systems.
- Reviewed patient information to ensure accurate billing and coding.
- Managed payment postings and reconciled patient accounts effectively.
- Assisted in training new staff on billing procedures and software usage.
- Maintained organized records of billing transactions for audit purposes.
- Assisted customers with inquiries regarding their bills or balances due on their accounts.
- Adhered to HIPAA regulations when handling confidential client information.
- Verified patient information, including medical history and insurance coverage, prior to submission of claim forms.
- Maintained accurate records of all billing activities, payments received and other related transactions.
- Performed daily audits of invoices, credit memos and other documents pertaining to billing activities.
- Collected, posted and managed patient account payments.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
Family Service Assistant
Telamon
Glennville
03.2016 - 11.2018
- Coordinated referrals to family services coordinators, ensuring timely assistance for families in crisis.
- Supported families in navigating community resources and support services to meet their needs.
- Facilitated access to essential resources, including food stamps and housing assistance, to improve family stability.
- Collaborated with local agencies to enhance service delivery and outreach efforts.
- Developed educational materials on family health and wellness topics.
- Maintained confidential client records and documentation for compliance.
- Attended workshops, conferences, and trainings related to family services.
- Executed various administrative tasks to support office operations. such as filing documents, preparing reports.
Education
High School Diploma -
Long County High School
Ludowici, GA05-2012
Skills
- Network administration
- System troubleshooting
- System monitoring
- Incident management
- Software installation
- File system administration
- Asset management
- Technical documentation
- Training new staff
- Time management
- Effective communication
- Payment processing
- Invoice auditing
- Data entry
- Inventory management
Certification
- Bilingual Certification
Timeline
System Administrator
Southeast Health District
03.2021 - Current
Bilingual Customer Service Representative
Southeast Health District
12.2019 - Current
Family Service Assistant
Telamon
03.2016 - 11.2018
High School Diploma -
Long County High School