Ninoska Waters
Winder
Summary
Self-motivated personal business owner with proven success managing a small business for 20 years. Seeking an opportunity to use my experience and also learn new skills. Organized and dependable and willing to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Self-Employee
Nina's Cleaning Services
09.2004 - 06.2024
- Self-run business for 20 years
- 25+ consistent clients
- Weekly, bi-weekly, monthly, and annual cleanings
- Provides home and office cleanings
- Personally managed finances, schedule, and maintenance of equipment
- Gained a 150% increase in clientele due to word of mouth and referrals.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Manager
Kroger
01.1991 - 08.2004
- Worked for grocery retail companies for 15 years
- Gained excellent customer service training
- Proficient in operating cash registers, processing payments and handling cash, with zero errors
- Responsible for managing merchandise orders and stocking product.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Education
General Educational Diploma -
08.1992
Skills
- Hard working
- Committed
- Consistent
- Responsible
- Honest
- Self-Motivated
- Adaptable
- Efficient
- Calm Under Pressure
- Customer Service
- Good Telephone Etiquette
- Organization and Time Management
- Fluent in Spanish/English
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
Timeline
Self-Employee
Nina's Cleaning Services
09.2004 - 06.2024
Manager
Kroger
01.1991 - 08.2004
General Educational Diploma -
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