Misti Cliatt
Rome
Summary
Results-driven Medical Office Manager with a strong work ethic and effective multitasking skills. Proven ability to enhance patient satisfaction through process improvements and efficient scheduling management.
Overview
10
10
years of professional experience
Work History
Medical Office Manager
Skin Cancer & Cosmetic Dermatology Center
Rome, GA
12.2024 - Current
- Oversaw daily operations to ensure efficient patient flow and service delivery.
- Implemented process improvements resulting in enhanced patient satisfaction and reduced wait times.
- Managed scheduling and coordination of appointments for multiple providers effectively.
- Trained and mentored administrative staff, fostering a collaborative team environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Evaluated and optimized billing processes, improving accuracy and reducing claim denials.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Lead Medical Assistant
Skin Cancer and Cosmetic Dermatology Center
Rome, GA
10.2015 - 12.2024
- Supervised daily operations of clinical team, ensuring compliance with safety protocols and patient care standards.
- Implemented efficient scheduling practices, reducing patient wait times and optimizing resource allocation.
- Trained and mentored new medical assistants on clinical procedures and patient interaction techniques.
- Collaborated with dermatologists to streamline patient intake processes, enhancing overall clinic workflow.
Education
GNTC
Rome, GA05-2010
High School Diploma -
Rome High School
Rome, GA05-2007
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Insurance eligibility and verification
- Attention to detail
- Staff scheduling
- Attention to detail focus
- EMR software
- Team supervision
Timeline
Medical Office Manager
Skin Cancer & Cosmetic Dermatology Center
12.2024 - Current
Lead Medical Assistant
Skin Cancer and Cosmetic Dermatology Center
10.2015 - 12.2024
GNTC
High School Diploma -
Rome High School