Summary
Overview
Work History
Education
Skills
Timeline
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Misty Adams

Blue Ridge

Summary

Dynamic customer service professional with a proven track record in customer engagement and problem-solving. Recognized for fostering repeat business through exceptional service and effective communication. Detail-oriented while demonstrating integrity and a commitment to teamwork.

Overview

2026
2026
years of professional experience

Work History

Customer Service

Crisson Gold Mine
2023 - Current
  • Gained and maintained product knowledge to facilitate customer service.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Offered administrative and customer service support to customers.
  • Provided exceptional customer service, fostering repeat business from satisfied clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Provided sales and customer service assistance to walk-in traffic.
  • Provided exceptional customer service and sales in the gift shop.
  • Assisted customers with mining activities and education when needed.
  • Assisted customer with gem stone inquiries and sales.



Billing Clerk

RefrigiWear, Inc
2022 - 2023
  • Processed customer invoices, credit memos and payments within the customer portal systems.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Collaborated with Accounts Receivable and Customer service departments to ensure billing accuracy and customer satisfaction.

Sales Associate

Old Navy
2021 - 2022
  • Customer Service
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Psychology

University of North Georgia
Dahlonega, GA

High School Diploma -

Lumpkin County High School
Dahlonega, GA
05-2023

Skills

  • Customer engagement
  • Effective listening
  • Problem-solving skills
  • Detail-oriented data management
  • Cross-functional teamwork
  • Work ethic and integrity
  • Patience and empathy

Timeline

Customer Service

Crisson Gold Mine
2023 - Current

Billing Clerk

RefrigiWear, Inc
2022 - 2023

Sales Associate

Old Navy
2021 - 2022

Psychology

University of North Georgia

High School Diploma -

Lumpkin County High School

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Misty Adams