Misty Arisohn
Macedonia
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
23
23
years of professional experience
Work History
Branch Manager
United Community Bank
11.2024 - Current
- Managed daily branch operations, ensuring compliance with policies and procedures.
- Executed customer service strategies to enhance client satisfaction and retention.
- Assisted in training new staff on operational protocols and customer engagement techniques.
- Monitored branch performance metrics to identify areas for improvement.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Mortgage Lender
American Financial Network
03.2021 - 11.2024
- Evaluated borrower creditworthiness and financial profiles to determine loan eligibility
- Structured mortgage loans to meet client needs while adhering to regulatory guidelines
- Collaborated with real estate agents and clients to facilitate smooth transactions
- Enhanced customer relationships through effective communication and personalized service
- Maintained a high level of customer satisfaction by resolving issues quickly and professionally.
Branch Manager
South State Bank
07.2017 - 11.2019
Community Manager
Georgia's Own Credit Union
07.2014 - 10.2017
AVP Branch Manager
SunTrust Bank
03.2013 - 03.2014
Branch Manager
Regions Bank
05.2003 - 03.2013
Education
Bachelor of Arts - Psychology
Reinhardt College
Waleska, GA 05-2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Sales management
- Business development expertise
- Credit decisions
- Financial statements expertise
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of upto 20 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Branch Manager
United Community Bank
11.2024 - Current
Mortgage Lender
American Financial Network
03.2021 - 11.2024
Branch Manager
South State Bank
07.2017 - 11.2019
Community Manager
Georgia's Own Credit Union
07.2014 - 10.2017
AVP Branch Manager
SunTrust Bank
03.2013 - 03.2014
Branch Manager
Regions Bank
05.2003 - 03.2013
Bachelor of Arts - Psychology
Reinhardt College