Misty Cordell
Hiram
Summary
Dynamic Assistant Manager at Planet Fitness with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and conflict resolution, I excel in mentoring staff and driving repeat business through exceptional service. Committed to creating a positive work environment and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Planet Fitness
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School -
Gordon Central
Calhoun, GA1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Customer rapport
- Staff development
- Orientation and training
Timeline
Assistant Manager
Planet Fitness
08.2022 - Current
High School -
Gordon Central
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