Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Misty James

Cisco

Summary

To utilize my extensive skill set attained over the last 20 years as a practice manager, whether it be management or administration, I am open to any opportunity that allows continued growth in my chosen field using the latest technology and improved standards of care.

Overview

26
26
years of professional experience

Work History

Practice Manager

Northwest Georgia Oral Facial Surgery & Implants, P.C.
Dalton
01.2003 - 05.2024
  • Company Overview: Bill D. Chung, D.D.S.
  • Revenue Cycle Management.
  • Accounting, including payroll and vendor payments.
  • Patient Care Coordination.
  • Recruited, hired, and trained new staff
  • Resolved escalated patient issues in a timely manner while maintaining a high level of professionalism.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Made sure practice was in compliance with OSHA and HIPAA, and that staff training was up to date.
  • Maintained awareness of government regulations, health insurance changes, and financing options for effective practice management.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Explained policies, procedures and services to patients.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Managed vendor relationships for supplies and services related to the practice.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted testing of software and systems to ensure quality and reliability.

Dental Assistant

Timothy Rushing D.M.D
Dalton
01.1999 - 01.2002
  • Greeted patients upon arrival at the office and escorted them to an operatory.
  • Updated patient records with new data and treatment information.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Checked with patients throughout procedures to help alleviate anxiety.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Kept track of treatment information in patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Processed diagnostic Radiographs
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted the dentist during procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.

Dental Assistant

Dr. Patrick Im
Dalton
01.1998 - 01.1999
  • Greeted patients upon arrival at the office, and escorted them to an operatory.
  • Sterilized instruments according to established guidelines and protocols.
  • Processed diagnostic radiographs.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Assisted the dentist during examinations and procedures.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.

Education

Dalton State College - Dental Hygiene

Dalton State College
Dalton, GA
01.2002

High School Graduate -

Murray County High School
Chatsworth, GA
05-1996

Skills

  • Windent OMS
  • HS OMS Vision
  • Insurance Verification
  • Precertifications
  • Prior Authorizations
  • Medical/Dental Terminology
  • CDT/CPT Cross Referencing
  • CPT
  • ICD-10
  • HCPCS coding
  • Patient Care Coordination
  • Referrals
  • Physician insurance credentialing
  • Third-party fee negotiation
  • Consulting
  • Fee schedules
  • Revenue cycling management
  • Bookkeeping
  • Customer service
  • IT computer skills
  • Accounting processes
  • Conflict resolution
  • Communication
  • Leadership
  • Human resources
  • Public Relations
  • Insurance referral facilitation
  • Multitasking
  • Teamwork
  • Self motivation
  • Adaptability and flexibility
  • Personnel management
  • HIPAA and OSHA regulations
  • Schedule management
  • Records management
  • Supplies ordering
  • Payroll administration
  • New hire training
  • Referral management
  • Policy implementation
  • Vendor negotiation

References

Upon Request

Timeline

Practice Manager

Northwest Georgia Oral Facial Surgery & Implants, P.C.
01.2003 - 05.2024

Dental Assistant

Timothy Rushing D.M.D
01.1999 - 01.2002

Dental Assistant

Dr. Patrick Im
01.1998 - 01.1999

Dalton State College - Dental Hygiene

Dalton State College

High School Graduate -

Murray County High School

Similar Profiles

CREATE PROFILE
Misty James