Mital Patel

Strategic leader responsible for end-to-end program management of the cybersecurity portfolio across an entire business unit, aligning initiatives with enterprise risk, compliance, and digital transformation objectives. Oversaw the planning, execution, and delivery of cross-functional security programs impacting infrastructure, application security, data protection, and threat response.

Key Responsibilities:

• Led and governed a portfolio of cybersecurity programs across the business unit, including initiatives in identity and access management, vulnerability management, zero-trust architecture, and cloud security.
• Partnered with the CISO, engineering, and product teams to align security initiatives with organizational risk appetite and business priorities.
• Developed multi-year program roadmaps and ensured seamless execution across 10+ concurrent workstreams, managing budgets exceeding $10M.
• Drove cross-functional execution by coordinating with InfoSec, IT, DevOps, Legal, and business unit leaders—enhancing visibility and ownership across functions.
• Implemented robust risk and issue management practices, proactively mitigating potential threats to delivery timelines, security posture, and audit readiness.
• Championed metrics-driven reporting for senior leadership and board-level stakeholders, using KPIs to track program performance, resource efficiency, and risk reduction.

Key Achievements:

• Reduced security vulnerability remediation time by 35% through streamlined processes and cross-team collaboration.
• Enabled successful completion of internal and external audits, ensuring full compliance with industry standards.
• Enhanced visibility of cyber programs through real-time reporting dashboards and governance reviews.

Owned cross-functional quality and release initiatives across the Digital Channels portfolio, improving client experience, reducing operational load, and streamlining delivery pipelines. Oversaw program budgets exceeding $2M.

Key Responsibilities:

• Led the End-to-End Quality Program across Digital Channels, focusing on backlog reduction, MTTR improvement, and quality uplift across the SDLC.
• Directed cross-functional teams to enhance delivery consistency and defect prevention for client- and partner-facing portals.
• Managed the Portal Release Management Program for 65 enterprise clients, balancing upgrade cycles, resource allocation, and defect resolution.
• Collaborated with Product, QA, DevOps, and Client Success teams to drive continuous improvement across release processes.

Key Achievements:

• Reduced ticket backlog and MTTR through standardized triage workflows and tighter incident response coordination.
• Delivered a 50% projected reduction in client support hours per release (from 80 to 40 hours/client).
• Reduced defects per upgrade cycle by 75%, from 67 to 0. Cut resource support load by 50%, optimizing team structure and responsibilities (from 21 to ~10 FTE).
• Managed cross-functional teams for successful project completion within deadlines and budgets.

Served as both Scrum Master and active developer on high-impact financial services applications, including real-time notification systems and fraud detection tools. Led Agile ceremonies, coordinated cross-functional planning efforts, and ensured the delivery of scalable, secure, and user-friendly solutions.

Key Responsibilities:

• Acted as Scrum Master for cross-functional teams supporting Alert Hub, a real-time notification system used by multiple Fiserv business units to deliver SMS, email, and push alerts to banking end users.
• Facilitated grooming, sprint planning, daily stand-ups, and retrospectives, while maintaining progress tracking and transparent stakeholder communication.
• Provided training, documentation, and tier-3 production support for onboarding thousands of users into the system.
• Coordinated integration and end-to-end testing across multiple applications and engineering teams.
• Contributed as a hands-on developer throughout the SDLC, supporting feature development and platform enhancements.
• Led an Agile team for SecureNow, a real-time fraud detection platform that integrates with best-in-class security providers via a unified interface.
• Enabled real-time risk analysis by streamlining secure event transmission from applications to detection engines.

Tools & Technologies: Java, SQL, Jira, Confluence, Agile/Scrum, REST APIs, SMS/Email integration.

Led cross-functional initiatives to modernize HR and finance systems, driving operational efficiency, and reducing manual processes. Served as a subject matter expert, analyst, and technical lead across multiple enterprise applications.

Key Projects and Contributions:

• HR Imaging Search & Retrieval: Migrated legacy systems to the Home Depot Passport platform; enhanced browser compatibility, and provided tier-3 support and production issue resolution.
• Acorde (Accounts Payable): Supported the Oracle 11g upgrade by gathering requirements, presenting to the oversight committee, maintaining legacy VB6 code, and conducting impact analysis across vendors, finance, and development.
• THD Garnishments: Led the development and automation of document ingestion, eliminating manual printing and scanning, resulting in significant cost and time savings.

Key Achievements:

• Delivered a seamless migration of critical HR tools to modern infrastructure without downtime or data loss.
• Reduced invoice processing delays by upgrading and stabilizing the Acorde workflow environment.
• Automated a previously manual garnishment document process, saving hundreds of hours in HR operations annually.
• Presented business cases and project plans to oversight committees, enabling leadership buy-in for enterprise upgrades.
• Supported 3 or more concurrent projects while managing cross-team dependencies and maintaining SLAs for production support.

Supported enterprise data and HR systems across government and telecom clients. Contributed to system testing, data validation, and the development of large-scale business applications. Collaborated with QA and development teams to ensure system integrity and data quality.

Key Projects and Contributions:

• State of Georgia – Department of Human Resources (DFCS): Conducted impact analysis, defect resolution, and end-to-end system testing for child welfare and foster care management systems. Authored PL/SQL data fixes, test plans, and documentation aligned with compliance standards.
• AT&T Mobility – Business Intelligence Database (BID): Designed and executed test scripts to enhance a centralized enterprise data store for reporting and analytics. Interpreted ETL specs, documented defects, and delivered process improvements with Informatica and SQL.
• Accenture Internal HR System (HRS): Developed system components for a web-based HR platform. Created class diagrams and supported backend implementation for employee and resource data management.

Key Achievements:

• Reduced QA turnaround times through structured test automation and improved peer review processes.
• Streamlined defect management and reporting across critical client programs.
• Played a key role in validating high-volume ETL pipelines for enterprise reporting.
• Successfully collaborated with cross-functional teams to ensure data integrity and application compliance.