Proficient in software implementation and technical support, enhancing client operations and user experiences. Committed to fostering clear communication under pressure.
Overview
7
7
years of professional experience
Work History
Accounting and Software Specialist
Patti Ayers & Associates, Inc.
Tyrone, GA
01.2023 - Current
Implement Appfolio property management software to enhance client operations and improve user experience.
Provide technical support to in-house real estate agents and training to end-users (owners and tenants), improving software utilization and efficiency.
Provide monthly and year-end accounting reports for clients and management.
Pool Service Technician
AquaPro Pool and Chemical Service
Tyrone, GA
02.2022 - 12.2022
Conducted routine maintenance and cleaning of residential and commercial pools.
Diagnosed and repaired pool equipment including pumps, filters, and heaters.
Monitored water chemistry levels and adjusted chemical treatments for optimal balance.
Educated clients on proper pool care techniques and safety measures.
Stocking Crew Member
Walmart
Peachtree City, GA
03.2021 - 12.2021
Operated forklifts and pallet jacks to efficiently move merchandise throughout the warehouse.
Stocked shelves with products, ensuring accurate placement and optimal presentation for customer accessibility.
Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
Collaborated with team members to maintain cleanliness and organization of storage areas.
Outdoor Staff Member
Lowes Home Improvment
Fayetteville, Ga
06.2020 - 09.2020
Assisted customers with product selection and provided knowledgeable recommendations.
Organized outdoor displays to enhance visual merchandising and customer engagement.
Maintained inventory levels of plants, garden supplies, and outdoor equipment for optimal availability.
Collaborated with team members to streamline workflows and improve service efficiency.
Forklift Operator
Preferred Personnel Solutions
Kennesaw, GA
08.2019 - 12.2019
Operated forklifts to efficiently transport materials within warehouse environment.
Loaded and unloaded cargo, maintaining organization of inventory and workspaces.
Package Handler (seasonal)
United Parcel Service, UPS
Kennesaw, GA
11.2018 - 02.2019
Operated package sorting machinery to ensure efficient processing of shipments
Maintained safety protocols to minimize workplace incidents and enhance team productivity
Collaborated with team members to streamline package handling workflows
Education
No Degree - Computer Game Design And Development
Kennesaw State University
Kennesaw, GA
High School Diploma -
Landmark Christian School
Fairburn, GA
05-2017
Skills
Advanced knowledge and proficiency of computer systems
Developing strategies and making critical decisions in real time
Managing team members in a competitive environment
Facilitating clear communication under high pressure scenarios
IT Specialist Desktop Customer Support at USDA Office Of The Chief Information Officer, CECIT Specialist Desktop Customer Support at USDA Office Of The Chief Information Officer, CEC