Miya Johnson
Conyers,GA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Serta Simmons Bedding
11.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provide executive support to the CHRO, SVP's & VP's.
- Process and code vendor invoices
- Provide vendor set-up for outside vendors in our internal system
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
Senior Support Specialist
Serta Simmons Bedding
07.2019 - 11.2021
- Tracked KPIs and created continuous improvement plans. Analyzed and developed service goals for third party call centers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped Streamline and implement new process and procedures to meet demands in business change.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increase customer satisfaction to stay above 90% call resolution
- Work with team to implement changes in processes and work flow.
Customer Service Manager
Underpriced Furniture - Warehouse
06.2013 - 07.2019
- Maintain and manage customer service and parts department.
- Promptly respond to inquiries and requests from prospective customers.
- Solve unresolved customer issues.
- Maintain up-to-date knowledge of product and service changes.
- Strong leader of customer support staff.
- Manage work flow to exceed quality service goals.
- Complete documentation and logs each day and generate weekly reports detailing activities.
- Train staff on operating procedures and company services.
- Coordinate department schedules to maximize coverage during peak hours.
- Researched complex problems and resolved issues in timely manner.
- Cross-trained and backed up other customer service managers.
- Work with vendor and manufactures for vendor credits.
- Create and process purchase orders.
- Handle all escalated calls.
- Work with extended warranty companies for warranty claims.
Customer Service Rep (Call center)
Alorica At&t (Call Center)
12.2012 - 06.2013
- Responded to all customer inquiries thoroughly and professionally.
- Politely assisted customers via telephone.
- Take bill payments via telephone.
- Sell promotional deals
- Explain billing statements
- Set up service
Department Manager
Walmart
01.2008 - 11.2012
- Resolve customer complaints regarding sales and service
- Inventory stock and reorder when inventory drops to specified level
- Determine staffing requirements, interview, hire and train new employees
- Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory
- Keep up with warehouse receiving reports and budget
- File claims on missing items
- Manage electronics, photo lab and the connection center
- Recommended merchandise to customers based on their needs and preferences.
- Worked with the management team to implement the proper division of responsibilities.
- Wrote sales slips and sales contracts.
Education
Bachelor of Science - Phychology
SNHU
10.2026
High School Diploma -
Druid Hills High School
Atlanta, GA05.2007
Skills
- Excellent time management skills
- Team leadership
- Administrative Support
- Meeting Planning
- Staff Management
- Expense Reporting
- Invoice Processing
- Travel Administration
- Schedule Management
- Event Coordination
- Adherence to high customer service standards
- Interviewing skills
- Schedule management
- Microsoft Outlook, Word and Excel
System Knowledge
Concur
Amex- Reconciliation
Profisee
OHM
Onbase
Salesforce
Shopify
Astute
ProTracker
XPO
Incontact
Kustomer
Axonify
Baazaar Voice
Timeline
Executive Assistant
Serta Simmons Bedding
11.2021 - Current
Senior Support Specialist
Serta Simmons Bedding
07.2019 - 11.2021
Customer Service Manager
Underpriced Furniture - Warehouse
06.2013 - 07.2019
Customer Service Rep (Call center)
Alorica At&t (Call Center)
12.2012 - 06.2013
Department Manager
Walmart
01.2008 - 11.2012
Bachelor of Science - Phychology
SNHU
High School Diploma -
Druid Hills High School
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