Moesha Davis
Augusta
Summary
Dynamic Customer Service Representative with a proven track record at NCI, excelling in complaint resolution and team management. Recognized for enhancing productivity and achieving service standards while maintaining exceptional communication. Skilled in billing procedures and adept at multitasking, consistently delivering superior customer experiences and fostering trust.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NCI
05.2022 - 10.2025
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Agent
Sitel
01.2017 - 05.2022
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of costco products or services to promote sales.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Youth Challenge Academy
05-2016
Skills
- Scheduling
- Account updating
- Complaint resolution
- Service standard compliance
- 50 WPM typing speed
- Microsoft Word
- Excellent communication
- Team management
- Computer skills
- Multitasking Abilities
- Analytical thinking
- Time management
- Active listening
- Billing and collections procedures
- Crisis intervention and deescalation
Timeline
Customer Service Representative
NCI
05.2022 - 10.2025
Sales Agent
Sitel
01.2017 - 05.2022
High School Diploma -
Youth Challenge Academy