Mohammad Adil Afraz
Lawrenceville
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Superior communication skills, understanding of clients and sales closing rates. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Manager
Shell
03.2022 - 10.2023
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Hired and trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Team Member
Chick Fill A
08.2021 - 03.2022
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Telesales Supervisor
Xtrasource
04.2020 - 02.2021
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
- Close sales for the newly hired agents.
Telemarketing Sales Representative
Xtrasource
05.2019 - 03.2020
- Consistently exceeded weekly and monthly sales goals
- Adjusted sales scripts to better target needs and interests of specific individuals
- Explained products and services and prices and answered questions from customers.
- Followed up with customers to solicit further sales.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Teacher Intern
TCF (The Citizen's Foundation)
06.2018 - 07.2018
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Developed activities to help students delve into lessons and obtain hands-on experience.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
Education
Associates Degree -
Roots Millenium
Skills
- Sales and Marketing
- Verbal and Written Communication
- Team Leadership
- Customer Relationship Management
- Complex Problem-Solving
- Finance and Accounting Operations
- Managing Operations and Efficiency
- Negotiation
- Product and Service Sales
- Excellent People Skills
- File Management
- Call Center Operations
Career Objective
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Coursework
- Business Studies
- Psychology
- English Language
Timeline
Manager
Shell
03.2022 - 10.2023
Team Member
Chick Fill A
08.2021 - 03.2022
Telesales Supervisor
Xtrasource
04.2020 - 02.2021
Telemarketing Sales Representative
Xtrasource
05.2019 - 03.2020
Teacher Intern
TCF (The Citizen's Foundation)
06.2018 - 07.2018
Associates Degree -
Roots Millenium
Similar Profiles
Michael KidaneMichael Kidane
Gas Station Attendant at ShellGas Station Attendant at Shell
James MillerJames Miller
Fuel Tank Delivery Driver at ShellFuel Tank Delivery Driver at Shell
Gaurav AroraGaurav Arora
IT Operations Manager at ShellIT Operations Manager at Shell