Mohammed Assiobo
Lawrenceville
Summary
Results-driven Implementation Specialist known for high productivity and efficient task completion. Specialize in system integration, workflow optimization, and user training to ensure seamless software implementation processes. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and navigate complex projects with ease.
Overview
9
9
years of professional experience
Work History
Product Implementation Specialist
ABC Fitness Solutions LLC
Remote
01.2021 - 01.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Managed configuration, installation and troubleshooting of applications and software for clients.
Software Implementation Specialist
Gymsales Sofware
Remote
09.2020 - 01.2025
- Performed data migration from existing systems into new systems.
- Created and implemented custom software solutions to meet the specific needs of customers.
- Tracked project schedules using various tools including Microsoft Project or JIRA Software.
- Led cross-functional teams in systems integration projects.
- Provided technical guidance in deploying, configuring, and customizing software products.
- Maintained a comprehensive knowledge base of frequently asked questions regarding product usage.
- Coordinated with external vendors or third-party providers when needed.
- Developed software implementation plans for clients based on their business objectives.
- Planned, implemented, and integrated updated system-oriented projects.
Onsite Implementation Manager
ABC Fitness Solutions
Remote
01.2016 - 01.2021
- Conducted training sessions for staff members on how to use newly implemented systems effectively.
- Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.
- Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.
- Assisted users with setting up accounts and configuring settings on their devices for optimal system performance.
- Monitored performance metrics of implemented systems and took corrective action when necessary.
- Created user documentation and support materials for new system implementations.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.
Education
Bachelor of Arts - Business Administration And Management
Atlanta Metropolitan College
Atlanta, GASkills
- Customer support
- Client training
- Project plan understanding
- Billing analysis
- Data migration
- Business analysis
- Implementation and configuration
- Configuration and management
- Client management
- Implementation management
Timeline
Product Implementation Specialist
ABC Fitness Solutions LLC
01.2021 - 01.2025
Software Implementation Specialist
Gymsales Sofware
09.2020 - 01.2025
Onsite Implementation Manager
ABC Fitness Solutions
01.2016 - 01.2021
Bachelor of Arts - Business Administration And Management
Atlanta Metropolitan College
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