Mohammed Zahir
Marietta
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Tuscany Restaurant
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager of Operations
Tuscany Restaurant
07.2006 - 04.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
General Manager
Dunkin' Donuts
02.2000 - 07.2006
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
Associate of Science - Business Economics
University Hassan II
Casablanca, Morocco06-1995
High School Diploma -
Jamal Eddine Highschool
Casablanca, Morocco06-1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Certification
- ServSafe Certificate 2005 and 2018
- Store Management Training Certificate 2005
- Training Store Certificate 2006
- Learn to Serve Food Manager Certificate Program 2010
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Server
Tuscany Restaurant
04.2021 - Current
Manager of Operations
Tuscany Restaurant
07.2006 - 04.2021
General Manager
Dunkin' Donuts
02.2000 - 07.2006
Associate of Science - Business Economics
University Hassan II
High School Diploma -
Jamal Eddine Highschool
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