Mollie Hardin
Newnan
Summary
Paralegal with two years of experience in Personal Injury Law in Georgia, North Carolina, and South Carolina. Responsible for the training, and leadership of a team of an intake specialists while also consistently signing the highest amount of cases within the department.
Overview
10
10
years of professional experience
Work History
Senior Intake Team Lead
Shane Smith Law
01.2023 - Current
- Manage and actively asses 8 intake team members, half of the entire intake team, to insure we collectively signed record-breaking numbers while improving our strategies at the same time (having broken the number for most signed cases within a month myself (125))
- Feld any and all calls for high damage/value cases, ensuring an 92% success for the firm in regards to successful first call sign-ups for said cases
- Lead my section of the intake team by example, ensuring that good and bad calls are pulled to review/coach with, and that I meet each employee where they are in their training and work with them from that point
- Consistently work with the intake manager, COO and CEO to ensure we are optimizing everywhere we can in the intake department by discussing: conversion rates, lead generation companies, advertising, and lead received time to the amount of time our first call went out
Chocolatier/Manager
Let Them Eat Toffee
01.2015 - 12.2022
- Handmade chocolate and candy products
- In charge of large custom orders
- Responsible for opening and closing
- Responsible for bank deposits and oversaw inventory
- Created unique proprietary new products
Analyst
Hardin & Associates
01.2015 - 06.2022
- General market research for mobile wireless services
- Targeted research into wireless licenses held at different levels across the United States
Education
Bachelor of Arts Degree - Political Science, Anthropology
Emory University
Atlanta, GA01.2022
Bachelor of Arts Degree - International Affairs
Northeastern University
Boston, MA01.2012
Skills
- Microsoft Suite
- Personal Injury Law (NC, SC, GA)
- Conflict management/de-escalation
- Adaptable coaching
- Multi-channel communication
- Remote work
- Case management software
Timeline
Senior Intake Team Lead
Shane Smith Law
01.2023 - Current
Chocolatier/Manager
Let Them Eat Toffee
01.2015 - 12.2022
Analyst
Hardin & Associates
01.2015 - 06.2022
Bachelor of Arts Degree - International Affairs
Northeastern University
Bachelor of Arts Degree - Political Science, Anthropology
Emory University
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