Molly Howe
Guyton
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
15
15
years of professional experience
Work History
Youth Services Specialist
Live Oak Public Libraries
10.2020 - Current
- Developed and implemented youth engagement programs to enhance participation and community involvement.
- Provided reference and readers advisory services in the Teen area and Children's area, or as needed at other service points; provided instructional use on library resources (books
and digital) and assists patrons with inter-library loan requests; instructs teens, tweens, and their caregivers in information gathering, research skills, and digital literacy skills. - Provided friendly, courteous, and accurate service to all library users.
- Remained current on trends in children’s and teen literature, programming, and culture through consortium meetings, workshops, and other appropriate seminars.
Library Assistant
Live Oak Public Libraries
07.2019 - Current
- Greet and assist patrons in utilizing the library i.e. using the computer, finding resources, answering questions
- Process and handle library materials, check ins and outs, packing, and shelving materials
- Create visually appealing and informative displays to highlight library resources
- Work as part of a team to foster an environment that supports learning, literacy, and service for all members of the community
Customer Service
Lowe’s
12.2015 - 12.2016
- Process customer transactions in a professional, polite, and efficient manner
- Assist customers to have the best possible shopping experience
- Manage multiple incoming phone calls
- Helping people love where they live
Office and Billing Assistant
Emax Medical Billing
06.2012 - 03.2014
- Managed patient accounts for over twenty healthcare providers
- Entered patient demographic and insurance information
- Resolved claim denials with insurance companies
- Organized and scanned incoming patient encounters and payments from patients and insurance companies
- Assisted managers and providers with provider enrollment processes
Service Concierge
Friendly Chevrolet
07.2011 - 05.2012
- Assisted guests with their vehicle repair processes
- Answered any questions and concerns guests had in concern to their vehicle
- Supported advisors and managers in day to day operations
- Maintained and updated guest accounts
Sales Assistant
First Texas Homes
11.2010 - 07.2011
- Assisted Sales Manager with new home sales
- Guided potential home buyers through new homes and the community
- Answered phones and scheduled appointments
- Compiled sales data and marketing materials
Education
MSM Healthcare Administration -
Southern New Hampshire University
Manchester, NH05.2015
BA Sociology and Justice Studies - undefined
University of New Hampshire
Durham, NH05.2009
Skills
- Client engagement
- Business Ethics
- Customer Accounts
- Conflict Management
- Microsoft Office Suite
- Process Improvement
- Records Management
- Compliance
- G Suite
- Family engagement
- Educational support
- Program planning
Experience
Antrim Girls Shelter, Educational Paraprofessional, Antrim, NH, 2009-11, 2010-11, Mentored and taught juvenile girls involved with the juvenile justice system, Assisted teacher in daily lesson plans, Processed girls into the educational program into the shelter for placement in lessons
Timeline
Youth Services Specialist
Live Oak Public Libraries
10.2020 - Current
Library Assistant
Live Oak Public Libraries
07.2019 - Current
Customer Service
Lowe’s
12.2015 - 12.2016
Office and Billing Assistant
Emax Medical Billing
06.2012 - 03.2014
Service Concierge
Friendly Chevrolet
07.2011 - 05.2012
Sales Assistant
First Texas Homes
11.2010 - 07.2011
BA Sociology and Justice Studies - undefined
University of New Hampshire
MSM Healthcare Administration -
Southern New Hampshire University
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