MOLLY J. BROWN
Grayson
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Customer Service Representative
American Arbitration Association
01.2019 - Current
- Delivered outstanding customer service by effectively addressing inquiries and resolving issues, ensuring high customer satisfaction
- Navigated multiple systems to identify customer needs and provide tailored solutions
- Promoted to Office Manager in March 2020, successfully leading the office through pandemic challenges
- Recruited, interviewed, and trained new hires for customer service and administrative roles
- Managed vendor relationships, scheduling and overseeing routine and emergency service visits
- Organized and executed staff events, fostering team morale and engagement across divisions
Assistant Teacher/Co-Lead Teacher - Infant Room
Tomorrow’s Hope Montessori School
01.2016 - 01.2019
- Led classroom activities for infants aged 4-18 months, creating nurturing and structured learning environments
- Collaborated with management to uphold policies, ensuring compliance with educational standards
- Assumed Lead Teacher responsibilities, managing feeding schedules, lesson plans, and monthly art projects
- Acted as a liaison between parents and directors, facilitating clear and effective communication
Sales Associate/Sales Lead
GAP, Inc.
01.2014 - 01.2016
- Directed sales teams to meet and exceed sales and card enrollment goals
- Collaborated with management to implement policies and ensure operational standards
- Handled cash drawer reconciliations and prepared nightly deposits with accuracy
- Developed strategies to reduce product shrinkage and loss prevention
- Managed incoming shipments, verifying inventory and organizing product displays to optimize sales
Education
Bachelor of Arts - English
Westminster College
New Wilmington, PA05-2010
Skills
- Customer Service Excellence
- Office Management & Operations
- Event Planning & Coordination
- Inventory & Vendor Management
- Team Building & Supervision
- Administrative support
- Written & Oral Communication
- Time Management & Organization
- Phone Etiquette & Conflict Resolution
- Records Management & Compliance
- Staff hiring and Development
Internship Volunteer Experience
- Volunteer, Visitor’s Center Library, Fort Necessity National Battlefield, Farmington, PA, 01/01/08, 12/31/09, Gained skills in filing, inventory control, and organizational management.
- Volunteer, Camp E-SMART, Embrace Outreach Ministries, Grayson, GA, 01/01/14, 12/31/16, Taught reading, grammar, and writing skills to children, fostering academic growth.
Timeline
Office Manager/Customer Service Representative
American Arbitration Association
01.2019 - Current
Assistant Teacher/Co-Lead Teacher - Infant Room
Tomorrow’s Hope Montessori School
01.2016 - 01.2019
Sales Associate/Sales Lead
GAP, Inc.
01.2014 - 01.2016
Bachelor of Arts - English
Westminster College
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