Molly Moon
Martinez
Summary
Branch Operations Partner dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Disciplined professional with uncompromising integrity.
Overview
15
15
years of professional experience
Work History
Branch Operations Partner
TRUIST
09.2015 - Current
- Trained employees on proper procedures and strategies to improve operations
- Maintained scheduling for my area to keep all shifts appropriately staffed.
- Set up and supervised cash shipments.
- Performed monthly compliance checks.
- Maintained friendly and professional teammate interactions.
- Motivated teammates around client services
- Lead over 25 branches at a time
- Coached teammates around successful yearly audit
- Working with Augusta National
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Conducted cash and key audits for controls and compliance.
- Oversaw branch operations and workflow for consistency.
- Developed and implemented strategies for top-tier customer service.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Worked one on one with Area Leaders
Teller Coordinator
SunTrust
04.2013 - 09.2015
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Pleasantly greeted all patrons and asked effective questions to better assess client needs.
- Tellers on banking operations to provide exceptional customer service.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
- Executed various customer transactions, including deposits, withdrawals and money orders.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Trained and coached tellers on banking operations to provide exceptional customer service.
Store Manager
Wells Fargo
12.2009 - 04.2013
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Assessed employee performance and developed improvement plans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Education
Fashion Merchandising
Bauder College
Atlanta, GA06.1997
Skills
- Relationship building and leadership
- Cash handling expertise
- Compliance reviews
- Opening and closing procedures
- Verbal/written communication
- Project Management
- Goals and performance
- Employee Development
- Team Player
- Strong team-builder
- Customer service awareness
Timeline
Branch Operations Partner
TRUIST
09.2015 - Current
Teller Coordinator
SunTrust
04.2013 - 09.2015
Store Manager
Wells Fargo
12.2009 - 04.2013
Fashion Merchandising
Bauder College
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