Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Molly Tiexiera

Augusta

Summary

Dynamic professional with extensive experience in victim advocacy at Gwinnett County Solicitor's Office, skilled in crisis intervention and client advocacy. Proven ability to collaborate effectively with multidisciplinary teams, ensuring victims receive comprehensive support throughout the legal process. Committed to enhancing client outcomes through compassionate care and informed guidance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Victim Advocate

Gwinnett County Solicitor's Office
Lawrenceville
07.2023 - Current
  • Attended court hearings to provide advocacy for victims throughout the criminal justice process.
  • Participated in multidisciplinary team meetings to discuss individual cases involving victims of crime.
  • Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
  • Educated victims on their rights under the Victims' Bill of Rights Act.
  • Assisted clients in understanding complex legal proceedings associated with their cases.
  • Provided emotional support and comfort to victims of crime.

Substance Abuse Counselor

Cumming Comprehensive Treatment Center
Cumming
08.2022 - 04.2023
  • Evaluated referrals from external sources regarding potential new clients.
  • Actively participated in quality assurance activities designed to improve patient outcomes.
  • Ensured that all clinical documentation met state regulations and standards of practice.
  • Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
  • Provided crisis intervention services when needed.
  • Monitored client compliance with medication regimens prescribed by psychiatrists or primary care physicians.
  • Developed treatment plans based on evidence-based practices and current research findings.

Operations Manager

Jen & Co Handbag
Norcross
08.2021 - 06.2022
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Sales Administrator

Jen & Co Handbag
Norcross
05.2021 - 08.2021
  • Provided administrative support to sales team by preparing and organizing customer data.
  • Developed promotional materials such as flyers, brochures, presentations. for upcoming events or campaigns.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services.
  • Processed returns and refunds quickly and efficiently according to established policies and procedures.
  • Organized trade shows or exhibitions showcasing the company's products and services while also providing technical assistance during these events.

Server

Boynton Restaurant & Spirits
Worcester
05.2015 - 01.2021
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.

Assistant Office Manager

Island Rubbish Service Inc
Jamestown
05.2012 - 05.2015
  • Processed invoices from vendors in an accurate and timely manner.
  • Performed additional tasks assigned by senior management staff.
  • Greeted visitors in a professional manner, provided assistance as required.
  • Resolved issues in a timely manner while maintaining excellent customer service standards.
  • Used judgment and initiative in handling confidential matters and requests.

Education

Bachelor of Science - Criminal Justice

Becker College
Worcester, MA
01-2021

Skills

  • Court advocacy
  • Crisis intervention
  • Victim advocacy
  • Team collaboration
  • Customer service
  • Client advocacy
  • Case management
  • Substance abuse treatments

Accomplishments

  • Victim Advocate Of The Year (2024
  • Gwinnett County Solicitor General's Office

Certification

  • Credentialed Advocate (CA) At The Provisional Level WIth A Designation Of NACP #: N61-487-5432
  • Victims Assistance Training (VAT)

Timeline

Victim Advocate

Gwinnett County Solicitor's Office
07.2023 - Current

Substance Abuse Counselor

Cumming Comprehensive Treatment Center
08.2022 - 04.2023

Operations Manager

Jen & Co Handbag
08.2021 - 06.2022

Sales Administrator

Jen & Co Handbag
05.2021 - 08.2021

Server

Boynton Restaurant & Spirits
05.2015 - 01.2021

Assistant Office Manager

Island Rubbish Service Inc
05.2012 - 05.2015

Bachelor of Science - Criminal Justice

Becker College

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Molly Tiexiera