Molly Tompkins
Suwanee,GA
Summary
Versatile and dynamic professional with a proven track record at AirTran Airways, excelling in customer service and multitasking. Demonstrated ability to enhance client satisfaction and foster relationships, underpinned by a keen product knowledge and exceptional communication skills. Achieved consistent sales targets and adeptly managed high-stress situations, showcasing flexibility and attention to detail.
Overview
27
27
years of professional experience
Work History
Salon Owener /Stylist
C & C Hair
02.2012 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
Sales Associate
Autotrader
02.2000 - 01.2006
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
Flight Attendant
AirTran Airways
02.1998 - 02.2000
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Education
Cosmetology
Aveda Institute
Atlanta01-2007
Associate of Arts -
Erie Community College
Buffalo, NY09-1994
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Excellent communication
- Relationship building and management
- Flexible schedule
Timeline
Salon Owener /Stylist
C & C Hair
02.2012 - Current
Sales Associate
Autotrader
02.2000 - 01.2006
Flight Attendant
AirTran Airways
02.1998 - 02.2000
Cosmetology
Aveda Institute
Associate of Arts -
Erie Community College
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