Monaa' Newton
McDonough
Summary
Offering excellent communication skills and ability to quickly learn new concepts and processes. Contributes strong understanding of customer service principles and ability to manage financial transactions accurately. Ready to use and develop analytical skills and customer service abilities in Leasing Consultant role.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Service
Olive Garden Restaurant
10.2020 - Current
- Manages concierge team, ensuring consistent delivery of exceptional customer service
- Upholds high standards for customer service and leads by example.
- Provides outstanding customer service on phone and in person.
- Welcomes and greets guests and delivers outstanding customer service.
- Receives multiple positive reviews acknowledging dedication to excellent customer service.
- Supports customer service improvements with detailed feedback analysis.
- Provides excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Organized and detail-oriented with a strong work ethic.
- Trained new hires on customer service policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed time management skills to balance academic responsibilities with workplace commitments effectively.
Education
High School Diploma -
Eagle's Landing High School
McDonough, GA05-2021
Skills
- Professionalism and ethics
- Customer service representation
- Customer service training
- Customer service understanding
- Customer service focus
- Excellent customer service skills
- Technology skills
- Organizational systems
- Multitasking and time management
- Decision-making
- Strong negotiation skills
- Goal-oriented mindset
Timeline
Customer Service
Olive Garden Restaurant
10.2020 - Current
High School Diploma -
Eagle's Landing High School