Monae J. Mobley
Norcross
Summary
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Admin
Northside Sugarloaf Primary Care
01.2023 - Current
- Administrative, secretarial and clerical duties which directly support patient care and practice personnel in the operation of the practice
- Facilitates the gathering of all personal information for patients including but not limited to billing and insurance.
- Educates patients and maintains compliance with HIPAA privacy regulations
- Responsible for patient registration and scheduling of all categories of appointments
Sever Captain & Bartender
Windermere Country Club
09.2019 - 01.2023
- Provide food and beverage service to Members and Guests while consistently displaying a positive attitude and knowledge about the food and beverage menu.
- Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.
- Effectively communicate with Department Heads and Employee Partners to always execute high level of service
- Manage, train, and create an engaging atmosphere for Employee Partners
Member Relations Coordinator
Northwood Country Club
08.2018 - 09.2019
- Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly sessions, quarterly mixers, and other initiatives designed to acclimate and connect new Members
- Responsible for the creation, implementation, and execution of ongoing programming opportunities
- Responsible for executing all internal and external communications as it relates to the Club's membership and committees
Server
Northwood Country Club
06.2016 - 04.2018
- Responsible for providing exceptional food and beverage service to Members and guests to ensure 100% satisfaction and continuous member retention
- Greeting members and guests promptly while exhibiting a high level of hospitality
- Maintaining ClubCorp standards as outlined and regulated
- Responsible for maintaining complete and comprehensive knowledge of menus, liquors, beers, and wines available by the Club; offering suggestions when appropriate and up selling items through suggestive selling
Certified Server Trainer
Movie Tavern
03.2015 - 06.2016
- Ensured that all members of the wait staff were equipped with the knowledge needed to properly serve customers and uphold the service standards of the company
- Responsible for new employee training for all new servers
- Engaged in all ongoing training initiatives through the learning of all new menu items and company policies
- Assisted guests with menu choices in an informative and helpful fashion, answered all questions about menu selections and made recommendations when needed.
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
Sales Support/Sales Associate
Victoria Secrets
05.2013 - 12.2014
- Maintained awareness of all sales, promotions, brand standards and applicable ringing procedures
- Processed customer transactions accurately and efficiently
- Recovered merchandise to standard while assisting customers
- Replenished merchandise to standard to create a full and abundant store
- Assisted in housekeeping of sales floor and communicates maintenance issues
- Assisted in maintenance of backroom and under stock, including both merchandise and non- merchandise, to brand standards to enable efficient replenishment
- Reinforced store strategy to reduce shrink
Education
Pre-Nursing
Georgia Gwinnett College
Atlanta, Ga01.2019
Early Childhood Education
Georgia State University
Atlanta, GA01.2015
Broadcast Journalism
Valdosta State University
Valdosta, GA01.2013
Skills
- Effective communication
- Collaborative teamwork
- Problem identification and resolution
- Effective prioritization
- Proficient in Cerner and eClinical EMR systems
- Scheduling appointments
- Reception duties
- Customer engagement
- File maintenance
Certification
Ga Nurse Aid Training, Atlanta Career Institute, Atlanta, Ga 2018
Notary
Notary Public, Georgia, valid until 2029
Timeline
Front Office Admin
Northside Sugarloaf Primary Care
01.2023 - Current
Sever Captain & Bartender
Windermere Country Club
09.2019 - 01.2023
Member Relations Coordinator
Northwood Country Club
08.2018 - 09.2019
Server
Northwood Country Club
06.2016 - 04.2018
Certified Server Trainer
Movie Tavern
03.2015 - 06.2016
Sales Support/Sales Associate
Victoria Secrets
05.2013 - 12.2014
Early Childhood Education
Georgia State University
Broadcast Journalism
Valdosta State University
Pre-Nursing
Georgia Gwinnett College
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