Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mondrena Spearman

College Park,MI

Summary

Energetic and dedicated professional with over 10 years of experience in the hospitality industry, specializing in bartending and serving. Proven ability to deliver exceptional customer service in fast-paced environments, ensuring a positive dining experience. Skilled in mixology, menu knowledge, and effective communication, with a strong commitment to teamwork and efficiency.

Overview

22
22
years of professional experience

Work History

Bartender/Server

J.R. Crickets
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server/Bartender (Part-time)

Epic Bistro & Lounge
05.2021 - 03.2023
  • Provided great, friendly, professional service while maintaining a positive working relationship with fellow staff and management. Served beverages and food to service guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Pamper Yourself

Estheticians (Self-Employed)
01.2010 - 05.2019
  • Provided appointment only in-call spa services which consists of foot detoxes, facials (including extractions), massages, skin exfoliation, and partial or full body waxing.

Server/Hostes

Ruby Tuesday Restaurant
12.2008 - 12.2009
  • Accommodate the pace of the environment. Used marketing skills to sell a high volume of products to various customers based on their preferences. Abided by state liquor license regulations especially as they regard to intoxicated customers and minors. Cleared tables quickly and efficiently to accommodate the next seated customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Renaissance Hotel
02.2003 - 11.2008
  • Greeted all customers with a smile. Promptly placed food orders and performed cashier duties including use of credit card machine. Assisted bartender with food orders when necessary.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

National Bartending School
Atlanta, GA
01.2014

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International School of Skin Nails
Atlanta, GA
01.2009

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender/Server

J.R. Crickets
06.2023 - Current

Server/Bartender (Part-time)

Epic Bistro & Lounge
05.2021 - 03.2023

Pamper Yourself

Estheticians (Self-Employed)
01.2010 - 05.2019

Server/Hostes

Ruby Tuesday Restaurant
12.2008 - 12.2009

Server

Renaissance Hotel
02.2003 - 11.2008

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International School of Skin Nails

National Bartending School

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Mondrena Spearman