Monhjah Totimeh
Grayson
Summary
Perform
Professional leader with strong expertise in managing high-performing teams and driving operational excellence. Skilled in strategic planning, resource allocation, and process optimization, ensuring efficient project execution and organizational success. Known for adaptability and fostering collaborative environments that meet and exceed business objectives. Reliable, goal-focused, and well-prepared to make significant impact.
Overview
10
10
years of professional experience
Work History
Task Force General Manager
Newport Hospitality Group
09.2024 - Current
- Led cross-functional teams to implement operational improvements across multiple properties.
- Developed strategic initiatives to enhance guest satisfaction and optimize service delivery.
- Oversaw budgeting and financial forecasting processes for diverse hotel operations.
- Mentored and trained management staff, fostering a culture of continuous improvement.
- Reduced staff turnover rates by implementing targeted retention strategies, including competitive compensation packages and career development opportunities.
- Optimized budget management processes to ensure timely access to financial resources while minimizing unnecessary expenditures.
- Established key performance indicators to measure operational success and efficiency.
Director of Food & Beverage
AC Hotel
06.2022 - 09.2024
- Primary concentration on F&B transformation and implementation of Bar Peri rooftop bar.
- Implemented plan that reduced food and liquor cost by 5% and increased revenues by 3%.
- BSA score measurement green with an overall score of 98.1
- Reconfigured Micros system to ensure correct pricing and menu input.
- Coordinated with sales to create an in-house catering menu to offer groups.
- Led strategic planning for food and beverage operations, enhancing guest satisfaction and operational efficiency.
- Developed innovative menu concepts in collaboration with culinary team to align with brand standards and seasonal trends.
F&B Director-Dual F&B Director – Dual Operations Manager – F&B Supervisor-Server
Vision Hospitality
05.2016 - 06.2022
- Multiple internal promotions started at F&B manager – Operations Manager.
- Participated in multiple committees aimed to create a culture centered around the Vision Values. Both on property and above property.
- Oversaw budget management and financial forecasting, ensuring fiscal responsibility and resource allocation alignment.
- Established key performance indicators to track operational success and drive continuous process improvements.
- Developed and executed training programs for staff, fostering professional growth and enhancing team performance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Dual Operations / F&B Director / F&B Supervisor
Residence Inn
05.2016 - 06.2022
- Raised GSS scores by 10%.
- Moved 10 measurements from being in the negative to the positive.
- Exceeded GOP by 3% year over year.
- BSA score from in the red to clear.
- Supported hotels sales and strategizes to ensure proper Tier pricing-and mix of business.
- Managed day to day operations of a 112-room hotel.
Dual F&B Director – Dual Operations Manager
Courtyard
05.2016 - 06.2022
- Opening team of property.
- Exceeded revenues by YOY.
- Oversaw front desk and housekeeping operations to ensure service and cleanliness score maintained within the top 10% of the brand.
- Worked side by side with sales to ensure groups where effective-executed from start to finish including but not limited room blocks, banquet events, shuttle services and check out and check in process.
- VLAB and GMAC committee member help launching training programs and being a liaison between the GM’s and corporate.
- Task force F&B helped launched multiple concepts throughout the portfolio.
- Directed F&B operations, ensuring adherence to brand standards and quality control.
- Developed vendor relationships, negotiating contracts for cost-effective procurement.
Education
Associate of Science -
CTU University
Skills
- Poised in high stress environments
- Experienced in multiple hospitality roles
- Revenue Management
- Menu development and Implementation
- SERV Safe and TIPS certified
- Taskforce Team
- M3 and Profitsword trained
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- PMS Proficient
- F&B Proficient
- Sales Knowledge
- Salesforce
Timeline
Task Force General Manager
Newport Hospitality Group
09.2024 - Current
Director of Food & Beverage
AC Hotel
06.2022 - 09.2024
F&B Director-Dual F&B Director – Dual Operations Manager – F&B Supervisor-Server
Vision Hospitality
05.2016 - 06.2022
Dual Operations / F&B Director / F&B Supervisor
Residence Inn
05.2016 - 06.2022
Dual F&B Director – Dual Operations Manager
Courtyard
05.2016 - 06.2022
Associate of Science -
CTU University