Certified healthcare professional with hands-on experience in patient access and administrative functions. Skilled in managing patient admissions, verifying insurance, and maintaining accurate records. Strong focus on team collaboration and delivering results, adapting to changing needs efficiently. Known for excellent communication, problem-solving abilities, and maintaining high standards of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Patient Access Representative
Liberty Regional Medical Center
09.2024 - Current
Greet and checked in patients, ensuring accurate collection of demographic and insurance information
Verifying insurance copay and coinsurance coverage of each patient
Handling payments for services not covered by insurance
Explaining coverages to patients
Updating patient information/keeping records
Filling out documentation required for billing
Ensured compliance with HIPAA regulations when handling sensitive patient information
Maintained confidentiality of patient records according to established protocols
Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
Developed and maintained positive relationships with insurance companies, facilitating smooth claims processing
Patient Access Representative
Teladoc Health
04.2017 - 09.2024
Assisting patients with scheduling their appts., sending prescriptions to pharmacies, updating insurance, process claims, etc
Assistant Manager
Holiday Inn Express and Suites
05.2018 - 12.2021
Bank Deposits
Scheduling
Inventory
Reservations
Customer Service
Supervising
Training and hiring
Inspections
Scheduling
Assisting with paperwork
Budgeting
Safety Regulations
Problem solving
Manager
Hallmark Inn&Suites
08.2012 - 11.2016
Training
Time management
Inventory
Help with recruiting
Maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
Planning and organizing: Preparing work schedules, organizing events, and setting goals