Monica Frazier
Hinesville
Summary
Certified healthcare professional with hands-on experience in patient access and administrative functions. Skilled in managing patient admissions, verifying insurance, and maintaining accurate records. Strong focus on team collaboration and delivering results, adapting to changing needs efficiently. Known for excellent communication, problem-solving abilities, and maintaining high standards of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Patient Access Representative
Liberty Regional Medical Center
09.2024 - Current
- Greet and checked in patients, ensuring accurate collection of demographic and insurance information
- Verifying insurance copay and coinsurance coverage of each patient
- Handling payments for services not covered by insurance
- Explaining coverages to patients
- Updating patient information/keeping records
- Filling out documentation required for billing
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Maintained confidentiality of patient records according to established protocols
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
- Developed and maintained positive relationships with insurance companies, facilitating smooth claims processing
Patient Access Representative
Teladoc Health
04.2017 - 09.2024
- Assisting patients with scheduling their appts., sending prescriptions to pharmacies, updating insurance, process claims, etc
Assistant Manager
Holiday Inn Express and Suites
05.2018 - 12.2021
- Bank Deposits
- Scheduling
- Inventory
- Reservations
- Customer Service
- Supervising
- Training and hiring
- Inspections
- Scheduling
- Assisting with paperwork
- Budgeting
- Safety Regulations
- Problem solving
Manager
Hallmark Inn&Suites
08.2012 - 11.2016
- Training
- Time management
- Inventory
- Help with recruiting
- Maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
- Planning and organizing: Preparing work schedules, organizing events, and setting goals
Education
High School Diploma -
Patch American High School
Stuttgart Germany05-1993
Associate of Arts - Business Management
Central Texas College
Killeen, TX08-2000
Skills
- Outpatient
- Electronic health records (EHR) management
- HIPAA compliance
- Insurance verification
- Medical billing
- Patient registration expertise
- Medical terminology proficiency
- Strong interpersonal skills
- Verbal and written communication
- Money handling
- Registration and admissions
- Medical terminology
Certification
- Certified HIPAA Professional (CHP)
- Non-CDL Class C
- BLS Certification
- Driver's License
Languages
English
Timeline
Certified Patient Access Representative
Liberty Regional Medical Center
09.2024 - Current
Assistant Manager
Holiday Inn Express and Suites
05.2018 - 12.2021
Patient Access Representative
Teladoc Health
04.2017 - 09.2024
Manager
Hallmark Inn&Suites
08.2012 - 11.2016
High School Diploma -
Patch American High School
Associate of Arts - Business Management
Central Texas College