Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Frazier

Hinesville

Summary

Certified healthcare professional with hands-on experience in patient access and administrative functions. Skilled in managing patient admissions, verifying insurance, and maintaining accurate records. Strong focus on team collaboration and delivering results, adapting to changing needs efficiently. Known for excellent communication, problem-solving abilities, and maintaining high standards of service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Patient Access Representative

Liberty Regional Medical Center
09.2024 - Current
  • Greet and checked in patients, ensuring accurate collection of demographic and insurance information
  • Verifying insurance copay and coinsurance coverage of each patient
  • Handling payments for services not covered by insurance
  • Explaining coverages to patients
  • Updating patient information/keeping records
  • Filling out documentation required for billing
  • Ensured compliance with HIPAA regulations when handling sensitive patient information
  • Maintained confidentiality of patient records according to established protocols
  • Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
  • Developed and maintained positive relationships with insurance companies, facilitating smooth claims processing

Patient Access Representative

Teladoc Health
04.2017 - 09.2024
  • Assisting patients with scheduling their appts., sending prescriptions to pharmacies, updating insurance, process claims, etc

Assistant Manager

Holiday Inn Express and Suites
05.2018 - 12.2021
  • Bank Deposits
  • Scheduling
  • Inventory
  • Reservations
  • Customer Service
  • Supervising
  • Training and hiring
  • Inspections
  • Scheduling
  • Assisting with paperwork
  • Budgeting
  • Safety Regulations
  • Problem solving

Manager

Hallmark Inn&Suites
08.2012 - 11.2016
  • Training
  • Time management
  • Inventory
  • Help with recruiting
  • Maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
  • Planning and organizing: Preparing work schedules, organizing events, and setting goals

Education

High School Diploma -

Patch American High School
Stuttgart Germany
05-1993

Associate of Arts - Business Management

Central Texas College
Killeen, TX
08-2000

Skills

  • Outpatient
  • Electronic health records (EHR) management
  • HIPAA compliance
  • Insurance verification
  • Medical billing
  • Patient registration expertise
  • Medical terminology proficiency
  • Strong interpersonal skills
  • Verbal and written communication
  • Money handling
  • Registration and admissions
  • Medical terminology

Certification

  • Certified HIPAA Professional (CHP)
  • Non-CDL Class C
  • BLS Certification
  • Driver's License

Languages

English

Timeline

Certified Patient Access Representative

Liberty Regional Medical Center
09.2024 - Current

Assistant Manager

Holiday Inn Express and Suites
05.2018 - 12.2021

Patient Access Representative

Teladoc Health
04.2017 - 09.2024

Manager

Hallmark Inn&Suites
08.2012 - 11.2016

High School Diploma -

Patch American High School

Associate of Arts - Business Management

Central Texas College
Monica Frazier