Monica King
Atlanta
Summary
Dynamic Patient Financial Counselor with expertise in Medicare and revenue cycle management at Ridgeview Institute. Proven track record in negotiating payment plans and enhancing patient satisfaction through effective financial counseling. Skilled in insurance verification and committed to improving operational efficiency while maintaining professionalism in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Patient Financial Counselor
Ridgeview Institute
04.2025 - 11.2025
- Assisted patients in understanding financial obligations and insurance coverage options.
- Collaborated with healthcare providers to facilitate payment plans for patients.
- Educated patients on available financial assistance programs and resources.
- Processed patient applications for charity care and financial aid efficiently.
- Supported team efforts in improving patient satisfaction related to financial processes.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
Payment Poster Specialist
Alliance Spine and Pain Centers
11.2023 - 02.2024
- Processed and posted payments accurately to patient accounts.
- Assisted in reconciling discrepancies in payment records.
- Communicated with insurance companies to verify payment details.
- Maintained up-to-date knowledge of billing procedures and protocols.
- Collaborated with team members to streamline payment posting workflows.
- Utilized billing software to ensure timely and accurate entries.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Proactively identified potential underpayments from insurers and took appropriate actions to rectify discrepancies swiftly.
- Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
Customer Service Representative
Hollis Cobb Associates
06.2016 - 07.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained and mentored new representatives on customer service protocols and software systems.
- Analyzed customer feedback to identify trends, enhancing service delivery and satisfaction.
- Collaborated with cross-functional teams to streamline processes, improving response time for inquiries.
- Implemented strategies that reduced call handling time while maintaining high service standards.
- Developed training materials that improved onboarding efficiency for new hires in customer support roles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Access Representative
Southern Regional Medical Center
08.2012 - 11.2016
- Facilitated patient check-in and registration processes, ensuring accuracy and efficiency.
- Managed insurance verifications and pre-authorizations, enhancing patient experience and reducing delays.
- Provided guidance to patients regarding financial responsibilities, fostering clear communication and understanding.
- Collaborated with clinical staff to coordinate patient appointments, optimizing scheduling effectiveness.
- Implemented process improvements in patient access workflows, increasing operational efficiency.
- Trained new staff on hospital systems and procedures, improving team performance and service quality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Graduate Certificate - Medical Billing And Coding
Everest Institute
Atlanta, GA02-2006
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Healthcare regulations
- Financial counseling
- Revenue cycle management
- Medicaid
Timeline
Patient Financial Counselor
Ridgeview Institute
04.2025 - 11.2025
Payment Poster Specialist
Alliance Spine and Pain Centers
11.2023 - 02.2024
Customer Service Representative
Hollis Cobb Associates
06.2016 - 07.2021
Patient Access Representative
Southern Regional Medical Center
08.2012 - 11.2016
Graduate Certificate - Medical Billing And Coding
Everest Institute