Monica Rucker
Morrow
Summary
Knowledgeable customer service specialist with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Fairburn Heights Healthcare
03.2021 - Current
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Implemented infection control protocols, ensuring safety and compliance within the facility.
- Collaborated with healthcare team members to develop individualized care plans for patients.
- Trained new staff on best practices in patient care and operational procedures.
Trip Coordinator/ Event Planner
Self Employed
03.2010 - Current
- Coordinated logistics for diverse travel itineraries, ensuring seamless execution of plans.
- Developed and maintained relationships with local vendors to enhance customer experience.
- Managed budgeting processes for trips, optimizing costs while maintaining quality services.
- Researched and selected optimal travel routes, improving overall travel efficiency.
- Implemented feedback mechanisms to refine service offerings and ensure client satisfaction.
- Analyzed market trends to identify new opportunities for unique travel experiences.
- Designed customized travel packages that catered to client preferences, resulting in increased repeat business.
Agency Certified Nursing Assistant
Self Employed
03.2002 - Current
- Implemented infection control measures, improving overall health standards in facility.
- Advocated for residents' needs, fostering a supportive and respectful environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Retail Store Shift Leader
Shoe Show
05.2006 - 04.2008
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Managed inventory control processes, maintaining optimal stock levels to meet customer demand.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Arts - Business Management
Atlanta Technical College
Atlanta, GA05-2024
Skills
- Customer Centered-Team Focused
- Punctual
- Self-Managed
- Tidy
- Reliable
- Organized
- Present
- Approachable
- Learning Inclined
Certification
- Event Planning Certificate May 2024
- Human Resources Specialist
Timeline
Certified Nursing Assistant
Fairburn Heights Healthcare
03.2021 - Current
Trip Coordinator/ Event Planner
Self Employed
03.2010 - Current
Retail Store Shift Leader
Shoe Show
05.2006 - 04.2008
Agency Certified Nursing Assistant
Self Employed
03.2002 - Current
Associate of Arts - Business Management
Atlanta Technical College