MONICA SMITH-CRENSHAW
Fayetteville,GA
Summary
Seeking an exciting job opportunity that will allow me to utilize my skills and experience.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable Transportation Driver with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Home Manager
All Around Home Health Care
Atlanta, GA
02.2005 - Current
- Responsibilities included but not limited to:
- Performed direct case activities, basic nursing procedures, and training for patients in a licensed nursing facility. Overseen all aspects of the customer daily routine including dressing, cooking, feeding, bathing, shopping, and distribution of medication. Transported the patient to and from school, workshop and doctor appointments. Scan medical records, verified patient identification from health management. Prepared time sheet for payroll.
- Managed daily operations, ensuring high-quality care and service delivery for clients.
- Coordinated schedules for staff and caregivers to optimize resource allocation.
- Developed individualized care plans based on client needs and preferences.
- Implemented training programs for new staff on best practices in home health care.
- Monitored compliance with healthcare regulations and organizational policies to ensure safety standards.
- Fostered relationships with families, addressing concerns and facilitating effective communication regarding care services.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Offered learning opportunities to help residents develop important life skills.
- Supervised team performance, providing guidance and support to enhance service quality.
- Evaluated client satisfaction through feedback mechanisms, driving continuous improvement initiatives.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
Customer Service Representative
U-Haul Co. of Georgia
Atlanta, GA
04.2025 - 12.2025
- Resolved customer inquiries and complaints efficiently to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on company policies, tools, and effective communication techniques.
- Managed customer accounts using CRM software to track interactions and ensure follow-up.
- Analyzed feedback trends to identify improvement areas in service delivery and product offerings.
- Led initiatives to reduce call handling time while maintaining high-quality support standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Managed rental transactions, ensuring accurate processing of contracts and payments.
- Assisted customers with equipment selection, providing recommendations based on needs.
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
Transportation Manager
Hertz Car Rental
Hapeville, GA
05.2018 - 02.2020
- Directed transportation operations, ensuring compliance with regulations and safety standards.
- Implemented cost-saving strategies through route optimization and fleet management improvements.
- Managed vendor relationships and negotiated contracts for transportation services to enhance performance.
- Oversaw logistics coordination, ensuring timely delivery of goods while minimizing delays.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Trained and mentored staff on best practices in transportation management and safety protocols.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Organized records of vehicles, schedules and completed orders.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Oversaw team of 20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw fleet management operations, ensuring optimal vehicle availability and condition.
- Managed vendor relationships to negotiate favorable contracts and service terms.
- Coordinated logistics for vehicle delivery and collection across multiple locations.
- Trained and mentored team members on best practices in transportation management.
- Implemented safety protocols, resulting in reduced incidents during vehicle operations.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Streamlined processes to minimize costs while maintaining high-quality service standards.
Health Care Giver
Michester Homecare
Power Spring, GA
12.2012 - 08.2017
- Responsibilities included but not limited to:
- Assist patients with their dressing, feeding, bathing, and their medication. Observed and documented patient behavior and condition. Interacted with patient in a positive and helpful manner while teaching them daily living skills. Visited the client’s home and assisted them in getting reacquainted with home living. Observed and reported changes in patient condition to the RN.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
UPS Driver Helper
United Parcel Service (UPS)
Fayetteville, GA
11.2015 - 01.2017
- Responsibilities included but not limited to:
- Working as a team with the delivery Drivers to ensure that all packages are delivered on time with the best customer service we can offer.
- Assisted drivers with package loading and unloading to ensure timely deliveries.
- Maintained accurate tracking of packages using UPS scanning technology.
- Provided exceptional customer service during deliveries, addressing inquiries and concerns promptly.
- Collaborated with team members to optimize delivery routes for efficiency.
- Trained new driver helpers on best practices for package handling and delivery processes.
- Monitored vehicle conditions and reported maintenance needs to enhance operational reliability.
- Ensured compliance with safety protocols and company policies during operations.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Health Care Giver
Trinity Healthcare Staffing Service LLS
Griffin, GA
06.2011 - 11.2012
- Responsibilities included but not limited to:
- Assist patients with their dressing, feeding, bathing, and their medication. Observed and documented patient behavior and condition. Interacted with patient in a positive and helpful manner while teaching them daily living skills. Visited the client’s home and assisted them in getting reacquainted with home living. Observed and reported changes in patient condition to the RN.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Short Order Cook
First Base Sport Bar
Atlanta, GA
01.2010 - 11.2010
- Responsibilities included but not limited to:
- Prepared short orders such as hamburgers, hot dogs, hot wings, and fries. Cleaned and maintained the grill. Provided excellent customer service.
Manager
Northside Tires and Wheels
Atlanta, GA
03.2003 - 08.2005
- Responsibilities included but not limited to:
- Supervised employees, ensuring customer satisfaction. Ordered and maintained inventory of all supplies. Handled all incoming/outgoing telephone inquiries. Prepared and deposited daily sales. Assisted owner in preparing company tax returns.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Negotiated vendor contracts, optimizing procurement costs and enhancing supply chain efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Data Entry Clerk
Interim Personnel / Atlanta Police Dept.
Atlanta, GA
05.1997 - 09.2001
- Responsibilities included but not limited to:
- This job was PRN input. I input and maintained personnel data into an automated computerized database. Scanned fingerprints cards into an automated computerized database.
Health Care Giver
Res-care of Georgia
Atlanta, GA
07.1998 - 12.1999
- Responsibilities included but not limited to:
- Assist patients with their dressing, feeding, bathing, and their medication. Observed and documented patient behavior and condition. Interacted with patient in a positive and helpful manner while teaching them daily living skills. Visited the client’s home and assisted them in getting reacquainted with home living. Participated in recreational and social activities.
Home Manager
All Around Home Health Care
Atlanta, GA
01.1998 - 04.1999
- Responsibilities included but not limited to:
- Performed direct case activities, basic nursing procedures, and training for patients in a licensed nursing facility. Overseen all aspects of the customer daily routine including dressing, cooking, feeding, bathing, shopping, and distribution of medication. Transported the patient to and from school, workshop and doctor appointments. Scan medical records, verified patient identification from health management. Prepared time sheet for payroll.
Sales Associates / Cashier
Starvin Marvin
Atlanta, GA
02.1994 - 08.1997
- Responsibilities included but not limited to:
- Greeting and assisted customers. Finalized transactions while giving outstanding customer service. Performed money audits with zero discrepancies
- Delivered exceptional customer service, enhancing overall shopping experience.
- Managed inventory, ensuring optimal stock levels and product availability.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Medical Assistant - undefined
Medix
Smyrna, GA01.2004
Nail Technician - undefined
Classy Nails Care
Atlanta, GA01.1994
Diploma - undefined
Murphy High
Atlanta, GA01.1990
Skills
Payment processing
- Scheduling
- Microsoft outlook
- Call center operations
- Customer satisfaction measurement
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
- Certified Job Title, Company Name - Timeframe
- PCA - Personal Care Aide
- PCW - Personal Care Worker
- DCA - Direct Care Aide
- PCHM - Personal Care Homemaker
- CPCT/A - Patient Care Technician/Assistant
Timeline
Customer Service Representative
U-Haul Co. of Georgia
04.2025 - 12.2025
Transportation Manager
Hertz Car Rental
05.2018 - 02.2020
UPS Driver Helper
United Parcel Service (UPS)
11.2015 - 01.2017
Health Care Giver
Michester Homecare
12.2012 - 08.2017
Health Care Giver
Trinity Healthcare Staffing Service LLS
06.2011 - 11.2012
Short Order Cook
First Base Sport Bar
01.2010 - 11.2010
Home Manager
All Around Home Health Care
02.2005 - Current
Manager
Northside Tires and Wheels
03.2003 - 08.2005
Health Care Giver
Res-care of Georgia
07.1998 - 12.1999
Home Manager
All Around Home Health Care
01.1998 - 04.1999
Data Entry Clerk
Interim Personnel / Atlanta Police Dept.
05.1997 - 09.2001
Sales Associates / Cashier
Starvin Marvin
02.1994 - 08.1997
Medical Assistant - undefined
Medix
Nail Technician - undefined
Classy Nails Care
Diploma - undefined
Murphy High