Monica Thomas
Douglasville
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hilton Home2 Suites
11.2023 - Current
- Overseeing the auditing, posting and balancing of daily financial transactions
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
Office Manager
Weichert Realtors Prestige Partners
01.2023 - Current
- Manage the office's administrative tasks, including answering phones, responding to emails, and handling incoming inquiries.
- Oversees all aspects of branch administration functions, both
internal and external events and staff trainings. - Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Developed monthly reports. Reducing office expenses by finding smarter solutions for vendors, suppliers and services.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Represented company at conferences and seminars to boost outreach.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
Pre-Closer
O'KELLEY & SOROHAN ATTORNEY AT LAW,
06.2022 - 09.2023
- Responsible for preclosing real estate closing files, supported main closer by reviewing title work
- Good understanding and familiarity with residential real estate transactions
- Order payoffs, HOA closing letters, Water and Tax bills, and any other documentation needed for closing
- Review title work to ensure timely closing of real estate transactions
- Prepare title commitment/binder for lenders
Coordinate with client/seller, agent(s), lender and vendors to process closings - Follow up on late title work and/or title curative on clearing issues
- Follow up on delivery timelines of required deeds and other documents
- Communicate accurately and concisely with buyer, seller, agents, lenders, vendors, and county and municipal offices, ensuring positive relationships are developed
Teacher
Mount Paran Christian School
08.2021 - 06.2022
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
High School Diploma -
Ocean Senior High School
Oakhurst, NJ06.1988
Skills
- Multitasking and Organization
- Processing Registrations
- Administrative Support
- Data Entry
- Customer Service
- Team Supervision
- Compliance Monitoring
- Inventory Control
- Operations Management
- Notary Public
Cover Letter
- Dear Hiring Manager, Please consider my application for the Administrative Professional Senior position. I believe that my skillset and experience match well with your needs. I have included my resume for your review and look forward to learning more about Georgia Tech. My background in administrative roles has helped me build an exceptional skill set to support administrative functions across all business levels. I'm well-prepared to handle a high-volume workload for a large in-office or remote team. A few of my greater strengths include:
- Administrative Management, administrative operations coordination and administrative support.
- I'm able to continuously reprioritize tasks and objectives to save countless labor hours.
- I'm well-versed skilled in digital file management and comfortable working with various communication and collaboration tools. Thank you for your time. It would be a pleasure to speak with you and discuss this opportunity with Georgia Tech. I look forward to hearing from you soon. Sincerely, Monica R Thomas
Timeline
Night Auditor
Hilton Home2 Suites
11.2023 - Current
Office Manager
Weichert Realtors Prestige Partners
01.2023 - Current
Pre-Closer
O'KELLEY & SOROHAN ATTORNEY AT LAW,
06.2022 - 09.2023
Teacher
Mount Paran Christian School
08.2021 - 06.2022
High School Diploma -
Ocean Senior High School
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