Monica Mckire
Columbus
Summary
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Results Cx
Columbus
04.2023 - Current
- "Seeking a challenging position in [industry] where I can apply my [skills] to contribute to the company's success" objective
- Work in the back office inventory as my supervisor's only team lead/coach, while also assisting in team chats with agents who need either short answers or help with more complex inquiries, such as claims or accounts receivables.
- Proficient in Microsoft applications such as Excel, Word, Teams, OneDrive, and email applications.
- I have assisted with Grad School Agents who were actively nesting in live calls for over a two-week duration.
- I am skilled and trained in all available lines of business for domestic providers, which include HLA accounts, SHBP accounts, claims line, and 106-VIP provider queue.
- Hop in and take live calls when queueing and continue to maintain the chat will on my own calls.
Education
High School Diploma -
Omni Tech
Clarkston, GA01-2012
Skills
- Data analysis
- Microsoft Excel
- Customer service
- Claims processing
- Inventory management
- Team collaboration
Communitcation
- I am a motivated an call resolution Agent with over two years of experience in domestic provider LOB. I have been a team lead/certified coach for my team over 6 months, and I am a team player who is adaptable and believes in building strong relationships through use of both verbal and written communication skills.
Timeline
Call Center Representative
Results Cx
04.2023 - Current
High School Diploma -
Omni Tech
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