Summary
Overview
Work History
Education
Skills
Timeline
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Monika Esco

Monika Esco

Cobbtown

Summary

Experienced in the hospitality industry with a focus on customer service and operational efficiency. Demonstrated ability to prioritize and organize tasks, ensuring timely service and customer satisfaction. Proficient in cash handling, inventory management, and food safety protocols, contributing to smooth daily operations. Recognized for effective communication skills and collaboration with team members to enhance overall service delivery.

Overview

7
7
years of professional experience

Work History

Zaxby's

Amanda Paige
Augusta
04.2024 - 01.2025
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Received deliveries from vendors including checking off invoices against actual merchandise received.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Restocked supplies such as napkins, condiments for the convenience of customers.

Wendy's

Steven Lewis
Athens
09.2020 - 11.2022
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Inspected orders to make sure they were accurate before handing them to customers.
  • Assisted in maintaining inventory levels by ordering supplies when needed.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Processed payments, gave change and issued receipts for orders.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Replenished condiments, napkins, utensils and other necessary items during shifts.

Dairy Queen

Dublin mall
Dublin
03.2018 - 10.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Communicated effectively with co-workers to ensure smooth workflow.
  • Promoted food items, beverages and desserts to increase sales.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Served orders to customers at windows, counters and tables.
  • Greeted customers to take food orders and provide information about menus.
  • Operated cash register and received payment from customers in cash or credit form.
  • Modified requested menu items in POS system to customize orders.

Education

High School Diploma -

Swainsboro High School
Swainsboro, GA
05-2005

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Food safety
  • Problem-solving
  • Flexible and adaptable
  • Food preparation
  • Problem solving
  • Food and beverage pairing
  • Work station setup
  • Quick learner
  • Cleaning and sanitation
  • Multitasking
  • Food serving
  • Working with diverse people
  • Positive attitude
  • Strong communication skills
  • Cash handling experience
  • Food tray assembly

Timeline

Zaxby's

Amanda Paige
04.2024 - 01.2025

Wendy's

Steven Lewis
09.2020 - 11.2022

Dairy Queen

Dublin mall
03.2018 - 10.2019

High School Diploma -

Swainsboro High School

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Monika Esco