Monique Battle
Macon
Summary
Dynamic professional with a proven track record in customer service and staff management, notably at Wireless Inc. Skilled in enhancing team productivity and patient care, demonstrating exceptional problem-solving and clear communication abilities. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging both hard and soft skills to excel in diverse roles.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Living Life Home Care
02.2020 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Supervisor
Wireless Inc
11.2015 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Burger King
10.2007 - 10.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Kendrick High School
Columbus, Ga05-2009
Skills
- Customer service
- Staff management
- Training and mentoring
- Time management
- Problem-solving
- Cash handling
- Clear communication
- Patient care
Timeline
Home Health Aide
Living Life Home Care
02.2020 - 12.2022
Supervisor
Wireless Inc
11.2015 - 02.2020
Crew Member
Burger King
10.2007 - 10.2015
High School Diploma -
Kendrick High School
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