Monique Burton
Gainesville
Summary
Dedicated professional with strong customer service skills. Proven ability to enhance customer satisfaction and train new staff effectively.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Hibbetts
Gainesville, GA
05.2025 - Current
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management processes to maintain optimal stock levels and minimize shortages.
- Trained new staff on store policies, procedures, and customer service standards for effective onboarding.
- Executed visual merchandising strategies to enhance product presentation and drive sales engagement.
Cashier Team Lead
SUBWAY®Restaurants
Gainesville, GA
08.2023 - 04.2025
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated food preparation equipment efficiently, enhancing productivity during peak hours.
Caregiver
Private Home
Gainesville, GA
03.2019 - 06.2024
- Provided compassionate support for daily living activities, ensuring comfort and safety for clients.
- Assisted clients with personal hygiene, meal preparation, and medication management to enhance quality of life.
- Monitored client health indicators, alerting medical professionals to changes in condition as needed.
- Developed personalized care plans in collaboration with families to meet individual needs effectively.
Customer Service Representative
Cavender Auto
Gainesville, GA
12.2017 - 12.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate updates and timely responses to service requests.
- Collaborated with sales team to streamline order processing and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
Education
High School Diploma -
Woodsmill Academy
Gainesville, GASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Hibbetts
05.2025 - Current
Cashier Team Lead
SUBWAY®Restaurants
08.2023 - 04.2025
Caregiver
Private Home
03.2019 - 06.2024
Customer Service Representative
Cavender Auto
12.2017 - 12.2018
High School Diploma -
Woodsmill Academy