Monique Campbell
Douglasville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Virtual Baggage Service Agent (Spirit Airlines)
Reunitus
Atlanta
11.2019 - 05.2026
- Assisted airline customers with inquiries regarding products and services.
- Resolved complaints by identifying issues and providing effective solutions.
- Managed airline customer accounts, ensuring accurate updates and information.
- Assisted passenger with inquiries regarding baggage policies and services
- Utilized tracking systems to monitor and locate lost luggage promptly.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Maintained accurate records of all baggage transactions using computerized tracking systems.
Baggage Service Agent ( American Airlines)
ABM
Atlanta
10.2017 - 11.2019
- Assisted passengers with baggage inquiries and claims processing.
- Coordinated luggage delivery and tracking for connecting flights.
- Maintained accurate records of lost and found items.
Education
Saint Vincent Academy
Newark, NJSkills
- Customer account management
- Complaint resolution
- Service inquiries handling
- Baggage policy knowledge
Timeline
Virtual Baggage Service Agent (Spirit Airlines)
Reunitus
11.2019 - 05.2026
Baggage Service Agent ( American Airlines)
ABM
10.2017 - 11.2019
Saint Vincent Academy