Monique Douglas
Stockbridge
Summary
Results-driven manager with a strong track record in leadership, specializing in staff training and conflict resolution. Demonstrated expertise in inventory management and optimizing scheduling processes to enhance operational efficiency. Focused on elevating customer service standards and promoting team development in high-pressure environments. Skilled in MS Office, data entry, and effective leadership techniques.
Overview
18
18
years of professional experience
Work History
Manager
Car Max
Stockbridge
03.2024 - Current
- Oversaw daily operations and ensured team adherence to company policies.
- Managed staff scheduling and coordinated training programs for new employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Deli Clerk/Produce Clerk
Publix Supermarket
McDonough
09.2007 - 01.2024
- Managed inventory to ensure optimal stock levels and reduce waste.
- Collaborated with team members to ensure timely service during peak hours.
- Prepared food trays for special events, adhering to presentation standards.
- Processed orders online, in-store, and via phone with accuracy.
- Maintained strict safety and sanitation protocols in food handling.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Customer Service Representative (Remote)
Aucera
Charleston
09.2018 - 07.2022
- Promoted products and services to enhance customer engagement.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Explained purchase details clearly to assist decision-making.
- Answered questions and directed calls to appropriate departments for efficient resolution.
Team Leader
Luxottica Retail
Locust Grove
07.2018 - 12.2021
- Oversaw daily retail operations, maintaining exceptional service standards.
- Trained and mentored staff on product knowledge and customer engagement strategies.
- Conducted regular team meetings to communicate objectives and resolve challenges.
- Developed strategies for effective problem solving and conflict resolution.
- Managed data entry tasks using Microsoft Excel to ensure accuracy.
- Created PowerPoint presentations for team meetings to enhance communication.
- Handled printing of bills of lading and shipping paperwork efficiently.
Manager
Spot On Cleaning
Stockbridge
01.2016 - 07.2018
- Efficiently managed employee schedules to boost operational efficiency.
- Oversaw inventory management, ensuring optimal stock levels.
- Scheduled appointments, enhancing workflow efficiency.
- Provided accurate service estimates aiding client decisions.
- Handled incoming communications, ensuring prompt responses.
- Performed floor waxing and buffing for polished finishes.
- Conducted thorough office space cleaning.
- Delivered comprehensive residential and commercial cleaning services.
- Oversaw daily operations and ensured team adherence to company policies.
Education
BS - Psychology
University of Phoenix
Atlanta, GA08.2012
Skills
- Scheduling efficiency
- MS Office proficiency
- Inventory management
- Leadership
- Conflict resolution
- Customer service
- Data entry
- Excel expertise
- Staff training
- MS Powerpoint
Awards
- Employee of the month
- Exceptional customer service
- Department leadership team
- 1st place associate voice contender
References
References available upon request.
Affiliations
Local Charity Participant
Timeline
Manager
Car Max
03.2024 - Current
Customer Service Representative (Remote)
Aucera
09.2018 - 07.2022
Team Leader
Luxottica Retail
07.2018 - 12.2021
Manager
Spot On Cleaning
01.2016 - 07.2018
Deli Clerk/Produce Clerk
Publix Supermarket
09.2007 - 01.2024
BS - Psychology
University of Phoenix