Monique DuBose
Jonesboro
Summary
Dynamic and results-driven professional with a strong background in customer service at Motel 6 Hotel. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Demonstrated expertise in appointment scheduling and office organization, consistently delivering exceptional service while maintaining a welcoming environment.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
12.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Packer
Amazon
03.2023 - 03.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Security Officer
Allied Universal Security Services
08.2020 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Consultant
Home Depot
08.2018 - 08.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Supervisor
Charlotte Russe
09.2012 - 06.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Key Holder
Corningware Corelle & More
08.2009 - 05.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
High School Diploma -
Dutchtown High School
McDonough, GA05.2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
Timeline
Front Desk Receptionist
Motel 6 Hotel
12.2024 - 12.2024
Packer
Amazon
03.2023 - 03.2024
Security Officer
Allied Universal Security Services
08.2020 - 11.2022
Sales Consultant
Home Depot
08.2018 - 08.2019
Supervisor
Charlotte Russe
09.2012 - 06.2018
Key Holder
Corningware Corelle & More
08.2009 - 05.2012
High School Diploma -
Dutchtown High School
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