Monique Frazier
Stone Mountain
Summary
Dynamic professional seeking leadership in Procurement/ Customer Service and or Analyst positions that will showcase vendor management, creative problem resolution, performance reporting, and research. Proven departmental operations, purchase ordering contract skills, ability to perform in a team environment with a company dedicated to success in metrics profits and the people they serve.
Overview
19
19
years of professional experience
Work History
Ticket Resolution Analyst/Security
Mercedes Benz Stadium
Atlanta
04.2023 - 02.2026
- Resolved issues by identifying and troubleshooting unusual circumstances and various situations.
- Communicated with season ticket holders to assist with their needs and provide information on promotional benefits.
- Managed customer records.
- Experienced Access Management professional with 2+ years in sporting event operations, venue access planning, and electronic access control. Skilled in privilege zoning, circulation management, stakeholder coordination, volunteer leadership, and ac
- Trained and supervised 20+ volunteers on access protocols, screening procedures, and zoning rules.
- Provided clear operational guidance to workforce and ensured consistent application of access policies.
- Supported large-scale event logistics including venue operations and crowd movement planning.
- Provided tours and guided patrons to the Press box VIP various suites and floor locations throughout the stadium.
Administrator III /Procurement Specialist
Georgia Department of Transportation
Atlanta
10.2023 - 10.2024
- Developed and maintained effective relationships with stakeholders, ensuring informed decision-making.
- Supported assembly of acquisition plans and procurement milestone scheduling.
- Managed administrative tasks, including scheduling, filing, and data entry.
- Answered calls, directed communications, and assisted clients and visitors efficiently.
- Coordinated meetings and appointments by managing calendars effectively.
- Provided acquisition alternatives based on standard operating procedures.
- Aided solicitation phases by recommending appropriate clauses and terms.
- Facilitated document routing for higher-level reviews and consolidated feedback.
Loyalty /Customer Care Administrator
AT&T
Atlanta
06.2018 - 05.2022
- Analyzed data to enhance platform functionality through innovative sorting techniques.
- Specialized in analyzing data sorting relevant information while using excellent creativity and innovation skills to improve platforms.
- Facilitated problem solving techniques in customer plan reviews and provided solutions to content for client and customer protection
- Delivered exceptional customer service to internal and external clients through effective communication.
- Assisted in scheduling technicians and managing service appointments.
- Updated scheduling database and maintained daily reports.
- Communicated schedule changes to clients and staff.
- Distributed and collected necessary paperwork, including phone lists and medical packets.
- Maintained accurate patient census and identification information using Epic systems.
- Ordered and managed inventory of unit supplies, ensuring timely availability.
- Trained new associates on unit secretary responsibilities and best practices.
- Collected daily line data for reporting and analysis.
- Resolved customer complaints to boost satisfaction while providing account security.
Baggage Claim/ Ramp Operations
DELTA AIRLINES
Atlanta
01.2013 - 12.2018
- Developed and executed procurement strategies, and participated in ongoing category and vendor performance management.
- Trained, supervised, and planned the work of assigned staff.
- Developed and coordinated systems to enhance cost-effectiveness.
- Skilled in developing and executing procurement strategies, using ethical behaviors to maintain confidentiality.
- Efficiently and professionally adhere to the customer service rules of the airline industry.
- The accuracy of baggage alignment to departing flights (small, large, chartered, and commercial) in a high-volume environment, and the prompt retrieval of baggage from arriving flights, safeguards against delays or customer dissatisfaction.
- Responsible for ramp operations, including lifting, loading, and unloading cargo for incoming and departing flights, transporting live animals and human remains to and from aircraft, adhering to all safety procedures (chalking aircraft wheels, proper safety cone placement, and external aircraft equipment connection), and partnering with ALA to successfully wing walk the aircraft and detach the apparatus necessary for flight takeoff.
Office Coordinator
DELTA GLOBAL STAFFING
Atlanta
01.2007 - 01.2013
- As Office Coordinator, my responsibilities were vast, handled with the highest level of professionalism and confidentiality.
- Role obligations included contract negotiations vendor management contract research, spends analysis and prepared specifications to support the implementation of complex solicitations. In conjunction with the Finance Director and Procurement Manager, I provided input for the agreed annual and regular procurement spend savings projects with budget holders. Additionally, I organized the calendars of multiple leaders, facilitated debriefs to provide critical updates relaying feedback to leaders, and scheduled their work-related travel.
- Coordinates the procurement of appropriate third-party payor authorization or contractual reimbursement terms.
- Coordinated daily schedules and orientations for 15+ staff members and managed 100+ appointments weekly.
- Reduced scheduling conflicts by 30% through improved planning processes.
- Maintained accurate patient and scheduling records.
- Ensures that all necessary questionnaires and forms are completed according to pre-determined requirements.
- Demonstrated analytical thinking and creative problem solving for monthly quarterly and annual audit reviews to produce top margins.
- Monitored and handled escalations from all clients/vendors resolved problems and delegated various issues to other departments.
Education
High School Diploma -
Rogers High School
Toledo, OH01-1995
Some College (No Degree) - Business Administration
John Jay College of Criminal Justice (CUNY)
New York, NYSkills
- Microsoft Office Suite, QuickBooks, PeopleSoft, Great Plains, SAP, Oracle 11i, r12 Cloud, AS400
- Microsoft Excel
- Microsoft Office Suite
- Net Suite
- PeopleSoft GL
- Accounting Microsoft Access SQL
- GA Marketplace
- POS Processing
- Oracle Data Analysis Data Management
- Data Entry Creation Reporting Contract Review
- Customer Service
- Data Entry & Documentation
- Reconciling charges, critical thinking, team collaboration, effective communication
- Vendor negotiation, data analysis, problem solving, stakeholder management
- Problem solving, CRM tracking, data entry, complaint resolution, account reconciliation, Sage 50 accounting, NetSuite
- Revenue balancing PeopleSoft team GA marketplace and P-card
References
Furnished upon request
Timeline
Administrator III /Procurement Specialist
Georgia Department of Transportation
10.2023 - 10.2024
Ticket Resolution Analyst/Security
Mercedes Benz Stadium
04.2023 - 02.2026
Loyalty /Customer Care Administrator
AT&T
06.2018 - 05.2022
Baggage Claim/ Ramp Operations
DELTA AIRLINES
01.2013 - 12.2018
Office Coordinator
DELTA GLOBAL STAFFING
01.2007 - 01.2013
High School Diploma -
Rogers High School
Some College (No Degree) - Business Administration
John Jay College of Criminal Justice (CUNY)