Summary
Overview
Work History
Education
Skills
Timeline
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Monique Frye

Atlanta

Summary

Highly skilled in utilizing exceptional interpersonal skills to achieve desired goals. Committed to achieving the goals of the company by prioritizing customer satisfaction and enhancing the overall customer experience. Focusing on building strong relationships with clients, understanding their needs, and delivering tailored solutions that exceed expectations. Dedicated to contributing to a positive and collaborative work environment.

Overview

24
24
years of professional experience

Work History

Founder/CEO

Booked Staffing Agency
11.2018 - Current
  • Facilitated placement of cosmetology professionals with diverse salon employers.
  • Coordinated promotional events demonstrating client expertise for independent projects.
  • Facilitated agreements between salons and staffing providers.
  • Efficiently managed time by operating multiple systems concurrently.

Remote Roadside Agent

AAA Auto Club Group
09.2022 - 09.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Remote Customer Service Associate

LF Consulting Group Inc
03.2019 - 06.2021
  • Oversaw daily administrative activities through virtual channels.
  • Including: travel, work hours accrual, emails, Inbound and Outbound Phone calls
  • Monitored financial transactions for precise bookkeeping.
  • Managed Trucking and Logistics partnerships for the company: Sent monthly invoices, scheduled monthly recap meetings and maintained communication (phone/email) for our clients

Customer Service Manager

Movement Thru Hoops
03.2015 - 05.2018
  • Supervise routine functions of the coaching staff.
  • Managed invoicing with accuracy and punctuality.
  • Maintained detailed records of expenses associated with services offered to youth entities.
  • Created and supervised email campaigns for potential business opportunities.
  • Listened attentively to parents to understand issues.
  • Offered excellent customer service through diverse platforms such as voice calls, online chat, and emails.
  • Generated various documents tailored for in-house projects.

Teacher's Assistant

Childtime Learning Center
Snellville
07.2010 - 03.2015
  • Assisted lead teacher in developing lesson plans and classroom activities.
  • Supervised children during playtime, ensuring safety and engagement.
  • Supported individualized learning by helping students with assignments and projects.
  • After school homework and activities for school age children from Kindergarten to fifth grade.
  • Communicated effectively with parents about student progress and needs.
  • Maintained cleanliness and orderliness of classroom space for optimal learning conditions.
  • Worked one-on-one with special needs students to help navigate through school challenges.

Teaching Assistant

Boys & Girls Harbor
New York
02.2002 - 07.2006
  • Assisted teachers in preparing classroom materials and lesson plans.
  • Supported students with learning activities and individual educational needs.
  • Managed classroom behavior to create a positive learning environment.
  • Communicated effectively with parents about student progress and needs.
  • Facilitated small group discussions to enhance peer learning experiences.
  • Supervised children and participated with children in activities.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Graded assignments and tests and documented results into filing systems.

Education

Business Management Degree - Business

Herzing University
Atlanta, GA

Skills

  • Team leadership
  • Strategic thinking
  • Marketing
  • Entrepreneurial and innovative
  • Client engagement
  • Organizational structuring
  • Visionary leadership
  • Team engagement
  • Start-up operations
  • Business planning
  • Consulting
  • Business development

Timeline

Remote Roadside Agent

AAA Auto Club Group
09.2022 - 09.2024

Remote Customer Service Associate

LF Consulting Group Inc
03.2019 - 06.2021

Founder/CEO

Booked Staffing Agency
11.2018 - Current

Customer Service Manager

Movement Thru Hoops
03.2015 - 05.2018

Teacher's Assistant

Childtime Learning Center
07.2010 - 03.2015

Teaching Assistant

Boys & Girls Harbor
02.2002 - 07.2006

Business Management Degree - Business

Herzing University

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Monique Frye