Monte Brown
Griffin
Summary
Results-oriented professional with extensive experience in operations management and team leadership. Recognized for enhancing service efficiency and customer satisfaction while fostering strong team productivity. Ready to leverage skills in process improvement and communication to drive impactful results.
Overview
2027
2027
years of professional experience
Work History
Senior Manager
Chick-fil-A
06.2020 - Current
- Directed team operations to enhance service efficiency and customer satisfaction.
- Provided strong leadership to enhance team productivity and morale.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Service Technician
Cook's Pest
2018 - 07.2020
- Conduct routine inspections to identify pest infestations and recommend appropriate treatments.
- Utilize company-specific tools for accurate application of pest control solutions.
- Maintain detailed service records to ensure compliance with safety regulations and customer requirements.
- Educate clients on preventative measures to reduce future pest issues effectively.
Driver
Tara Wrecker
2017 - 2018
- Operated towing equipment to safely recover vehicles from accident sites.
- Adhered to safety regulations and best practices during vehicle transport operations.
- Communicated effectively with customers to provide timely updates on recovery status.
- Conducted routine inspections of towing vehicles to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline recovery processes and improve efficiency.
Crew Team Member
SDT
2010 - 2013
- Communicated daily with vendors to keep project fully operational.
- Established clear priorities and production quality standards.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Evaluated incoming materials for quality and amounts ordered.
Education
High School Diploma -
Pike County High SChool
Pike, GA05-2008
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Teamwork and collaboration
- Team leadership
- Process improvement
- Multitasking
- Excellent communication
- Customer relationship management
- Scheduling and coordinating
Timeline
Senior Manager
Chick-fil-A
06.2020 - Current
Service Technician
Cook's Pest
2018 - 07.2020
Driver
Tara Wrecker
2017 - 2018
Crew Team Member
SDT
2010 - 2013
High School Diploma -
Pike County High SChool