Montiel Wilson
Stone Mountain
Summary
Proficient and results-driven professional with a robust medical billing and coding education and proven history of Possess outstanding communication skills, demonstrated in keen ability to work effectively via phone and in providing exceptional customer service. Consistently drive organizational objectives, while adhering to policies and procedures. Computer savvy, with keen ability to implement proficiencies into daily work routines. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
24
24
years of professional experience
Work History
Asst Manager
Americas Best Eye Contacts and Eyeglasses
Snellville
01.2013 - Current
- Directed daily operations to enhance efficiency and service quality.
- Managed cross-functional teams to align goals and ensure smooth execution.
- Oversaw budget management and resource allocation for optimal performance.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Purchasing Agent
Aurora Sr. Living of Manokin
Princess Anne
01.2010 - 01.2012
- Completed weekly medical supply orders for a 135-bed facility, ensuring all supplies were stocked and maintaining outstanding relations with all vendors.
- Processed rental equipment and service orders for patients, including: Beds, wheelchairs, wound vacuums and internal feeding items.
Cashier/Cook
Whataburger
Orlando
01.2006 - 01.2007
- Produced food and beverage orders in strict accordance with customer wishes, following all company policies and procedures and maintaining efficiency within deadline standards.
Customer Service Associate
BP Connect
Winter Park
01.2004 - 01.2007
- Oversaw all daily operations, providing outstanding customer assistance and representing the company well as the first point of contact with the public.
- Completed all applicable paperwork and provided information to management to promote fluid business practices.
Sales Associate
Target
Orlando
01.2002 - 01.2004
- Increased opportunities for repeat sales through providing outstanding customer service, assisting in locating products and answering all questions succinctly.
- Stocked merchandise on sales floor, maintained inventory and expanded knowledge of pricing and all sales and promotions in adaptation to a dynamic sales environment.
Education
Medical Billing & Coding Associate in Science Degree -
Ultimate Medical Academy
Tampa, FL11.2013
Med. Billing & Coding Diploma -
Ultimate Medical Academy
Tampa, FL05.2013
Skills
- CMS 1500
- Employee training
- Sales tracking
- Scheduling optimization
- Operations management
- Staff development
- Medicare Fraud and Abuse Prevention
- Detection and Reporting
- Uniform Billing (UB)-4
- Medical Billing
- Medical Coding
- Payment Posting
- ICD-9-CM
- HCPCS
- CPT
- Introduction to ICD-10-CM
- Scheduling
- Insurance Verification
- Co-Payments and Deductibles
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Government Payers
- Medicare & Medicaid
- Tricare
- Third- Party Payers
- CMS 1450 (UB-04)
- EOB's
- Electronic Medical Records
- Worker's Compensation
- Managed Care (HMO, PPO, and POS)
- MEDISOFT
- Office Management
- Insurance Claim Processing
- Insurance Billing Procedures
- Medical Off Procedures
Locations
- Tampa, FL
- Snellville, GA
- Princess Anne, MD
- Orlando, FL
- Winter Park, FL
Timeline
Asst Manager
Americas Best Eye Contacts and Eyeglasses
01.2013 - Current
Purchasing Agent
Aurora Sr. Living of Manokin
01.2010 - 01.2012
Cashier/Cook
Whataburger
01.2006 - 01.2007
Customer Service Associate
BP Connect
01.2004 - 01.2007
Sales Associate
Target
01.2002 - 01.2004
Medical Billing & Coding Associate in Science Degree -
Ultimate Medical Academy
Med. Billing & Coding Diploma -
Ultimate Medical Academy