Montoya Brown

• Assisted in organizing youth activities and events to promote engagement and participation.
• Supported the implementation of educational programs enhancing personal development for participants.
• Collaborated with team members to create a safe and inclusive environment for all youth.
• Helped maintain accurate records of participant progress and program outcomes for reporting purposes.

• Assisted customers with inquiries via phone, email, and chat to ensure satisfaction.
• Resolved product issues by analyzing customer feedback and coordinating solutions with internal teams.
• Managed order processing and tracking to maintain accurate records and timely deliveries.
• Collaborated with team members to streamline communication processes and enhance service efficiency.
• I answered calls for Godiva chocolates and answered calls for Keurig coffee inc. I also worked customer service for World Market and The Art Institute of Chicago as well.

I was a Customer service representative for Sitel I worked on the Verizon wireless account. I assisted customers with bill questions and assisted customers with tier 1 tech support with their phones. I also helped customers with making payments to their account and make changes to the account.