Moraima Cruz
Griffin
Summary
To find a remote job from home that my qualifications are of valued. Also, looking forward in making a change, for a new challenging career.
Gap in work experience due to medical issues, stay home mom and moved out of state.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Data Entry in Licensing and Contracting
America Health Market Place
Fort Lauderdale
09.2024 - 01.2025
- Accurately input data into Excel spreadsheets.
- Maintain data integrity by reviewing and verifying information for accuracy.
- Collaborate with office staff to ensure timely completion of tasks.
- Stay connected via video throughout the shift to support team communication.
- Meet deadlines and ensure high levels of productivity.
- Proficiency in Excel spreadsheets.
- Strong attention to detail and accuracy in data entry.
- Ability to stay on video for the entire shift for seamless communication.
- Fluent in Spanish and English (Bilingual Preferred).
- Ability to work remotely and meet deadlines.
- Previous experience in data entry is a plus.
Bilingual Healthcare Call Center Representative
EqualizeRCM Services
Houston
07.2023 - 12.2023
- Received incoming calls, for a client in Chicago, for appointments.
- Inputting patient demographic, insurance information.
- Scheduled them with the appropriate departments.
- Informing them of set appointments and any requirements needed.
- Interact with other coworker, attend workshop and meetings.
- Answer all phone calls in a positive and service-minded manner relating to scheduling, patient accounts, or general office information.
- Consistently process requests with operational accuracy.
- Schedule, change, or cancel appointments; demonstrate active listening to identify the patient's needs.
- Effectively communicate appointment details to the patient.
- Obtain accurate and complete patient demographic and insurance information.
- Answer questions about patient accounts (self-pay, insurance pending, balances after insurance, etc.).
- Provide clear, thorough, and accurate documentation of all interactions with patients and other individuals on behalf of patients, in the patient's electronic health records.
- Follow organizational guidelines on the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards.
- Ability to manage telephone calls, emails, and chat sessions.
- Weekend availability required.
- Other duties as assigned.
- Reason for leaving: Was laid off due to company lost contract with client.
- High School Diploma or GED.
- Must be fully bilingual.
- Used Paycor to monitor my worktime.
- Experience working with or in a fast-paced, high-growth call center operation; preferably remote call center experience.
- Working knowledge of medical office workflow.
- Working knowledge of insurance eligibility.
- Ability to read, understand and interpret insurance Explanations of Benefits.
- Two (2) years of experience in medical or health insurance.
- Excellent telephone etiquette.
- Skilled in basic computer operations and EMR.
Lead Scheduling Coordinator for Home healthcare department
Baptist Health South Florida
Miami
01.1994 - 03.2014
- Lead scheduler for the Home Healthcare Dept.
- Schedule RN, Therapy Dept. HHA, Telemed setups, to patients that are being discharged from the hospital.
- Made sure all documentation are turned in in a timely matter.
- Overlook two other schedulers.
- Making sure that all patients are covered.
- Made payroll reports.
- Covered the HR dept. in payroll using the Kronos program.
- Worked in medical records dept., admission, billing/medical coding and receptionist.
- Was the liaison between the administration and field staff.
- Started in the emergency room dept. as a ER clerk, registered patients and verified their insurance coverage, collecting copayments.
- Worked for the Diagnostic Center for women, registered and discharged patients, medical records, collections of copayments, insurance pre-authorization.
- Covered front desk duties.
- In the billing department, electronically verified Medicare patients also private insurance and contracted companies.
- Followed up on outstanding accounts from insurance companies and patients, collections, posting payments.
- Customer service with an excellent outcome.
Administrative Assistant
Holyoke Day Center
Holyoke
08.1986 - 08.1993
- Was the Administrative assistant to the Director.
- Kept files of all registered children up to date.
- Liaison between the teacher and the Director.
- Did the intake of all new registered children.
- Collected payments from parents and made sure all the bookkeeping and cash were in order.
- Scheduled workshops for teachers CEU's.
- Covered for cook when short handed.
Education
Associate's of Science Degree - Medical Billing & Coding
Anthem College
Phoenix, AZ06.2008
Certification - Secretarial/Clerical duties
Westover Job Corp
Chicopee, MA07.1986
High school diploma - Business, bookkeeping, typing, transcription and General Studies
Holyoke High School
Holyoke, MA06.1985
Skills
- ICD coding
- Medical Receptionist
- Adobe Acrobat
- Intake
- CPT Coding
- Medical collection
- Hospitality
- Microsoft Excel
- Bilingual
- Medical Office Experience
- Transcription
- ICD-9
- Home care
- Records management
- Medical Coding
- Accounting
- Quality assurance
- Hospital Experience
- Patient service
- Clerical Experience
- Communication skills
- Computer literacy
- Medical Billing
- Medical Records
- Documentation review
- Microsoft Office
- Phone etiquette
- Spanish
- Microsoft Outlook
- Customer support (10 years)
- Medicare
- ICD-10
- Epic
- HIPAA
- Home health
- Banking
- Medical Scheduling
- Multi-line phone systems
- Google Suite
- Insurance Verification
- Windows
- Editing
- Microsoft Word
- OSHA
- Multilingual
- Anatomy Knowledge
- Typing
- Office experience
- Customer service
- Medical Terminology
- Microsoft Access
- Data Entry
Certification
- Medical Billing Certification
- Non-CDL Class C
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Data Entry in Licensing and Contracting
America Health Market Place
09.2024 - 01.2025
Bilingual Healthcare Call Center Representative
EqualizeRCM Services
07.2023 - 12.2023
Lead Scheduling Coordinator for Home healthcare department
Baptist Health South Florida
01.1994 - 03.2014
Administrative Assistant
Holyoke Day Center
08.1986 - 08.1993
Associate's of Science Degree - Medical Billing & Coding
Anthem College
Certification - Secretarial/Clerical duties
Westover Job Corp
High school diploma - Business, bookkeeping, typing, transcription and General Studies
Holyoke High School