Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Escobar

Woodstock

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Cashier

Zaxby's Restaurant
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked two flexible schedule and extra shifts to meet business needs.
  • Resolved 10 customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored three new employees on cashier duties and best practices, improving overall staff performance.
  • Restocked and organized merchandise in front lanes.

Construction Laborer

Star Remodeling Hiram
05.2019 - Current

Observed safety regulations on job sites to minimize accidents.

  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
  • Operated power equipment to move materials and promote job efficiency.
  • Improved worksite safety by consistently adhering to company protocols and guidelines.
  • Maintained equipment functionality by conducting regular inspections and performing basic maintenance tasks when necessary.
  • Assisted in the completion of 30 projects on time by collaborating with team members to complete tasks efficiently.
  • Supported 10 project managers in achieving deadlines, assisting in various tasks as required.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.

Cook

Zaxbys Resturant
01.2018 - Current
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Took 30 food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

Bachelor of Science - Computer Science

Kennesaw State University
Georgia
12-2024

Skills

  • Time management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving abilities
  • Adaptability and flexibility
  • Critical thinking

Timeline

Cashier

Zaxby's Restaurant
10.2024 - Current

Construction Laborer

Star Remodeling Hiram
05.2019 - Current

Cook

Zaxbys Resturant
01.2018 - Current

Bachelor of Science - Computer Science

Kennesaw State University
Zachary Escobar