MORGAN ASKINS
Pooler
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Experience managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Dynamic customer service representative recognized for strong problem-solving abilities and effective call management. Committed to delivering exceptional support and facilitating smooth payment processes for customers.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
GC Services
Knoxville
11.2021 - Current
- Call Center Operations
- Account updating
- Inbound phone call management
- Providing customer support
- Call documentation skills
- De-escalated problematic customer concerns, ensuring positive resolution and maintaining calm, friendly demeanor.
- Assisted customers in making payments and establishing payment plans, facilitating timely account updates.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on billing procedures, processed payments, and set up payment options to enhance user experience.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Managed emergency calls while maintaining calm and clear communication.
Front End Supervisor
Kroger
Snellville
11.2018 - 09.2020
- Implemented effective merchandising and promotions to drive consistent grocery sales.
- Developed weekly schedules ensuring optimal floor coverage within fiscal guidelines.
- Processed customer payments promptly to maintain service excellence.
Education
Gwinnett Technical College
Lawrenceville, GA 09.2019 - 04.2026
Brookwood High School
Snellville, CASkills
- Credit card payment processing
- Quality assurance
- Problem-solving abilities
- High-energy attitude
- Inbound and Outbound Calling
- Call Center Operations
- Account updating
- Inbound phone call management
- Providing customer support
- Call documentation skills
Timeline
Customer Service Representative
GC Services
11.2021 - Current
Gwinnett Technical College
09.2019 - 04.2026
Front End Supervisor
Kroger
11.2018 - 09.2020
Brookwood High School